Topic Replies Freshness Views Users
template copy tool doesn't start
package template

Hi,

I have a need to copy a template from one sandbox account to another sandbox, and I'm trying to use the OSS Template & Layout Copy Tool v1.5.3. I get the initial popup UI, but the 'Get Start' button is not clickable!…
Different names for transactions generated through the same bulksend
bulksend

Hi,

I would like to know if, when bulksend transactions are generated, is there a way to generate each transaction with a different name to later identify them easier?

Thank you!

 
Next button
new UI

Hi, 

Anyone knows if its possible to update or hide the "Next" button shown on the NSE interface (the one on top of the document to sign).
Create a package from a template with Node js
rest apinodejs restNodeJSclonepackage template

Hello,

I have encountered a problem when I tried to create a package from a template with the rest API. I used all tips and instruction I found in the documentation and on forums, but I did'nt found a solution yet. Here is one…
OneSpan Dialog after signing

Hi there,

During the test, pop-up that I haven't seen before appeared since eSign. Is there a way to get rid of this?

 
Optout/Decline behavior different from classic UI and mobile

Hi,

I have a question regarding Optout/Decline, we tested for current behavior in v11.25 as

 

…
Alternate Signers

A customer is asking us about a scenario that I would like to clarify.

Tis customer would like the signing notification set to multiple people, and have any one of them able to do the signature. They also require 2-factor…
download documents
Download files

Hi! 

When I use the tool (OSS - Package Export  & Download Tool - v1.3.3.jar), I can log in with user and password or with API Key. Can I download all packages created with a especific user (sender user)with this…
Remove/Modify screen after signing process

Hi,

 

I want to know if it is possible to Remove or Modify the screen that comes after completing the document signing part. Please refer to the attached screenshot for reference of the screen

 <…
Retrieving documents and fields
Retrieving Documents

Hi! 

Do you know if I can retrieve the fields that I configure in the template layout? I know that we have available an evidence summary, but is possible to retrieve this fields by an API service? Not as a pdf but as…
What is the programmatic difference between Opt-Out & Decline buttons?
Decline buttonopt out button
From the UI perspective, it feels like "opting out", and "declining" are the same thing. Can you please explain what is occurring behind the scenes in the application that makes these buttons different? Otherwise, we are inclined to…
Reviewer/Signer Behaviors & Signing url

Hello, 
 

I have a scenario where we have a Reviewer on a package that also has signature fields to fill out. We marked this package with "In Person Signing" so all the signers will be present in the drop down…
attachments restriction
attachments

Hi! 

I'm trying to restrict the attachment in advance section of new transaction, but I can only set if it is mandatory or not. Do you know if i can set only pdf documents as attacments from any flag in the platform?…
Visual Audit Trail

I have seen references in the documentation to what looks like a timed visual audit trail:

"The second type of audit trail, the visual audit trail, takes this a step further and provides context for how an electronic record…
Size(width) of one span Document
WEBUIUX

Hello team,

I have to show the one span document in an iFrame of width 615px. But the One-span document I get has big margins around it. How can I tweak the document width as per my iframe size.? What's…
Template designer Add Recipient form validation
Designer Viewpackage templatevalidation

Hi,

When opening a new Template in the designer view embedded in our app I've noticed some things with the Add Recipient form:

1. By default it selects Recipient when the package type is Template. It would be…
Text Tag Radio Button

Good afternoon, I am working on a document to add text tags with radio buttons.  I am using the text tag

 {{esl_optionG:Signer1:Radio:Group("Frequency"),Value("X"),size(15,15),offset(15,-3)}} 

and…
Esigning process not translating to French
frenchtranslation

Our OneSpan account is customer-facing and we support French speaking customers. Most of the signing process translates to French properly expect the 'Thank You' message attached.

Is there something we're missing that triggers…
Users and Roles
Update roles Q&amp;A

Hi! 

We have some roles in our account for control access management. We want the ability for designated user (Roles & Permission) to be able to access and download the evidence summary for ALL completed packages.

…
Auto-populate form textbox with value from another textbox

Scenario: We have a two-page PDF where OneSpan form is programmatically created using Java SDK. We have a text field on both pages that are identical. We would like for the field on the second page to be automatically populated with the…
Broken png file on Complete Signing modal

Hello, 
I've had this issue for several weeks now and I'm not sure how to remedy it. 
On the Complete Signing Modal, a green check mark is supposed to show up for the signer but we are seeing this (see…
Session timeouts for a signer

What are the session timeouts for a signer?  How long do they have when signing a document to fill it out, etc...

I don't see a setting anywhere that we can change.  Can it be changed by support?

Thanks

…
Multi-signer package fails to return EXPIRED status after expiry datetime

We create a package where Primary and Secondary signers are both true

We set the expiry datetime for 1 hour when we create the package

We process the package, then send the uploaded documents to OneSpan to sign…
Maximum and minimum length of Q&A fields

What are the maximum and minimum lengths of the question and answer fields in the Q&A authentication method?
Displaying Signing Ceremony other than an iframe
signing ceremony

Is there another way of displaying the Signing Ceremony other than using a iframe?