Topic Replies Freshness Views Users
Applying layouts adds new placeholder recipient
Layoutsplaceholderrecipient

Hey,

 

I'm having trouble with the functionality behind saving/applying layouts in the integrated designer iframe.

Here is the flow of what is happening:

1. The REST API is used to creaete a…
Question on multiple accounts

I have a hypothetical question at this time. We may want to request another Onespan account with end users for a specific line of business at our organization. Having multiple Onespan accounts has some limitations.  
SMS Authentication Service

Hi Duo,

Hope you are doing well! I have a few questions about the SMS Authentication Service update that we received through the OSS Service Notification system.

As a OneSpan Sign account owner/admin, below is…
Error confirming signature
error

We are having a problem when the client tries to finalize the signature of the document. When clicking on the confirm button, the message "The selected document(s) could not be uploaded. The document(s) might be corrupted or…
Problems with Expediente Unico client documents, OneSpan does not return them.
OneSpanonespan signonboarding

At Onboarding Accounts we have an issue with customer signed documents including Customer Agreement, Statement of Income, Customer Consent which in some cases OneSpan does not return to PEGA or there are delays in response. which causes…
Japanese - reverting first and last name
japanese

Hi team

 

Is it possible to revert for Japan/Japanese the First and Lastname?
 
Cordon off Line of Business

Would there be a way to cordon off "siloed" a Line of Business (e.g. Auto Finance) so that we’d only see Auto Finance templates (and so that other line of businesses wouldn’t be picking through the Auto Finance templates to find…
Change text and buttons

Hello teams,

Is it possible de change the text : 

Read & accept this document

I have read and agree to the terms of the eSign Disclosure Document.

and also text for Button Accept

…
Auto Purging eSigned Documents

Hello,

Is there a method either within the full tenant or by template/document to have it so that the eSigned Documents are purged after a period of time? The reasoning or thoughts around this is that after documents are…
My Account - Signature - usage of uploaded image of wet signature
from filewet signature imagecreate signature

 

This question is related to an older forum item   (My Account - Signature | OneSpan Community Platform)  

I am seeking…
Is there any issue with Event Notifications in Sandbox today?

https://sandbox.e-signlive.ca/a/admin/eventnotification
 

Getting error for all our sandbox (Invalid JSON.) and callback URL is Empty

PFA
Adding Check box and Prefilled text

Hello,

How do we add a check box that we can pre check before sending for signature? Also. Where do we add text to a text box in the form? We are using Blend company for our loans.

Thanks
Adding a document for information only

Is it possible to add a document in a transaction just for information in addition to a document to be signed (we don't want to use the accept only option) ?
Signer authentication
authenticationSigner Authentication

Hi OSS Community Team,

For signer person ui we use OneSpan signing URL (https://sandbox.esignlive.com/authentication?target=https://sandbox.esignlive.com/transaction/{:transactionId}/sign&loginToken=******) to…
Downloading signed documents & Signer uploaded attachments in a single zip file

Hi OSS Community Team,

For a completed transaction, is there a configuration setting to download the signed documents and signer uploaded attachments in a single zip file? As a transaction owner, upon clicking the download…
Signer Uploading Documents

Hello,

This is a very dumb question,but based on configuration and setting screens within OneSpan Sign, it reads as though the Signer has the ability to upload documents into the bundle. I know that the sender has the ability…
Save/Apply Layouts

Good Morning OSS Community Team,

I have a question about layouts, let me ask based on a scenario:

I create a template with 7 PDF documents, one place holder, signature fields(Text fields, Text Area, radio buttons,…
OneSpan and OmniStudio
OmniStudio

Has anyone ever used OmniStudio with OneSpan Sign to put a signature block on a document such as a Grant Agreement for the user to sign within Salesforce OmniStudio?
External signers can have same name and email

Where is the setting to allow external signers to have the same name and email? I cannot find it on the Account Configuration page.
is there any way to adjust/move signature box by signer
signaturerest api

Hello

 

When signer receive the email to sign the document and after clicking the link document is opening.

 

is there any way signer can adjust signature box to move to correct position…
Decline option

If we enable the Decline button on the Consent document and a signer selects that when receiving a new package will we be able to send them another package in the future? Basically, does the system recognize the email as Declining and…
create templates through embedded js

Is there a way to create a template through the api or embedded js in a iframe? I ask because we'd like to embed onespan into our system but each client/department would have their own templates (create/edit/view) 
Adding additional document by signer or reviewer

HI there,

 

I wondering if there is a feature in OneSpan signing which allows for Signer to add document to the transaction.

Please advice.
Saving past signer's details
One Span Signrecipient

I'm aware that OneSpan saves past signer's details so that it is easier to populate them in drop down when I create the transaction for the same signers. Is there a way to clear that data from the drop down if the signer is no longer…
Multiple Admin Accounts causing confusion
AdministrationAdminMultiple Accounts

Hello, 

Our organization was recently setup with a Sandbox and Production account, and 3 Admin accounts in each environment. 

We requested this setup as we were under the impression that this would enable…