| Topic | Replies | Freshness | Views | Users |
|---|---|---|---|---|
Normal topic
Hi,
Recently one of our team using ifram to launch the signing ceremony, they said it requires loading 2 times in iframe in order to open the signing page.
any idea?
currently their solution is 1st loading login page, 2nd loading… |
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Normal topic
Hi,
I logged in my account and tried to delete some packages, but some of them seems can't be deleted (no trash bin icon).
what's the cause for that? and how to delete it?
please see my attached screenshot.
thanks,
Cindy |
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Normal topic
Hi,
I am the sender, and i want to receive the email when I click ‘forgot your password’ link in the login page. does it mean in my sender account, my 'email.forgot.password' template should be enabled?
It seems my owner account has it… |
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Normal topic
Hello,
We have a business client who would strongly prefer that the signing experience does not redirect to the OneSpan sign-up/login page after session expiration. They have correctly noted that when using the mobile experience there is… |
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Normal topic
Hi One Span Team,
I'm using sign at home feature in my application,
1. After clicking on the email link "Go to Documents" and entering the pass code signed some documents and closed browser window.
2. Again I'm clicking on the email link… |
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Normal topic
Hello,
It appears the default behavior for the mobile web experience is to omit the display of the branding logo (the one that would display in the upper left in the desktop web experience). We are just curious, is there a setting that… |
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Normal topic
In the admin page/integrator tab, we used to be able to see the API-Key. It no longer shows up (we are in sandbox). Wondering as to why we arent able to see the API key anymore. |
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Normal topic
Hi,
I need to add third challenge question and answer to the Signer. I am not able to find any method.
please help me out on adding the third question.
code -->
foreach (var signer in signingPackage.Signers)
{
packageBuilder.WithSigner… |
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Normal topic
Hello,
I noticed on this documentation page:
https://docs.esignlive.com/content/g_customizing_email_templates/customizing_email_templates.htm?Highlight=email%20customization
It states the following:
Owners of OneSpan Sign Accounts can… |
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Normal topic
I have 3 signers A, B and C. A is the sender. B and C are the other two signers. When defining the signer workflow, how can I specify B and C with same signing order 1, and then set A to signing order 2?
We are using the On-Prem version… |
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Normal topic
I'm trying to validate user input on the front end to match the format of strings that oneSpan will accept for phone numbers. Is there any official documentation for this format? |
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Normal topic
Currently the Evidence Summary download button is only added to the UI when the transaction has been completed.
Wondering if there is a way to have the Summary generate upon the Send command?
We are needing to have evidence we sent the… |
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Normal topic
User is receiving error:
02/25/2019 08:35:41.00: Could not upload documents to package. Exception: The remote server returned an error: (400) Bad Request. HTTP POST on URI https://apps.esignlive.com/api/packages/fnoXU33p3SSUy7mp4T… |
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Normal topic
Hello,
I want to check two point with you.
1. I can not arrange documents in Sandbox template layout.
2. When I reduce the field or increase the field size using the mouse in sandbox , it is changing the font (see attachment).
Thanks,… |
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Normal topic
Hi
We are displaying e-document in iFrame. On Safari, there was a known cookie issue described in https://developer.esignlive.com/forums/topic/cookie-issues-on-safari/ . We are ok with it as long as it shows description and guideline to… |
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Normal topic
at present we are testing the system and when we are signing the documents some of our boxes have not been completed. How can i set up the system so that the document can not be completed until all signatures, text boxes etc are all… |
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Normal topic
We are currently using docusign as our electronic signature system and are in the process of moving over to yourselves.
At present when we create our transactions for signatures, we also send copies to our sales man and internal… |
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Normal topic
Hi,
We're investigating to moving to the new package/layout designer and had some questions.
In our sandbox environment the new designer displays a option to chat with eSignLive support. Is this normally shown on prod environments as… |
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Normal topic
when does error message "error.eslx.forbidden.userNotAuthorizedToAcceptDocument" show up during signing ceremony? |
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Normal topic
We have a flow in my system where you can delegate a signing to another person that is not in our system.
You need to provide us with their email address and we send them a token where they can Initialise the document.
I was wondering if… |
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Normal topic
Hi,
We are noticing that the handover link is not showing after signing all the documents.
Steps to reproduce:
1. We create a package with 4 signers
2. User 1 signs everything works fine, we see the handover link.
3. User 2 signs all… |
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Normal topic
Hello,
So in our flow the following happens.
Customer signs
admin reviews the signature and assigns a sales rep to counter sign the document.
How can I update the signer after the customer has signed?
Thanks |
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Normal topic
Hi,
Is there a way during the signing ceremony to automatically scroll to the next signature once one has been signed? Docusign has this feature so I thought esign might as well.
|
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Normal topic
I would like to only display the document to be signed inside the iframe rendered on my side.
How can I achive that?
I have tried modifying ceremony settings but still I get a lot more elements.
Thanks |
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Normal topic
With one signer and one signature field after the signer signs the iFrame goes white for a short period or time before going to a page that says the package is complete and giving a link to download it. Is there a way to not show this… |
