| Topic | Replies | Freshness | Views | Users |
|---|---|---|---|---|
Normal topic
Hi, I downloaded copy tool v1.6.2, and when I use "With API KEY" for both source and target, I got 401 error see attachment, but if I use "With credentials" and it's working fine. any idea why it's failed with API key? … |
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Hello when I try to sign a document at onespan web with a uanataca TOKEN usb (bit4id token) this error appear: The document cannot be signed because there is an issue with the OSS Personal Certificate Client. Please reinstall… |
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Hi, We currently already have an integration with OneSpan eSign where we have implemented the designer iframe into our website. We require a feature where we can draw lines into the document, in order to "cross out" clauses… |
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Hi,
Is it possible to dynamically display items in a list field, dependent on another field? Calum |
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If we find an error in a document after it's sent, can we modify the document if the signer has not yet reviewed/signed it? |
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What is the blue swirl watermark (image attached), next to the signature, on a signed document? Is there a way I can remove this or replace it with my own image?
Thanks,
-K |
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Normal topic
is it possible to have a completely custom web ui over existing eSignLive infrastructure.
purpose to it would be that user never leaves our system.
|
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I was told I could set a package up for review, but I don't see the option to stop a package from going to COMPLETE status once signing is complete. Where would I find that option? |
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Normal topic
In our web application we are using an iframe for rendering e-signlive contents for document signing. We chose iframe as part of the solution in order to keep the user within our application. Before bringing iframe up, we show a spinner … |
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We are seeing browser's vertical scrollbar on some devisces with smaller screen size as a result the signature navigator becomes invisible (goes below the fold) plus extra scrollbar is creating confusing for users since iframe already… |
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Cannot scroll down during signing ceremony on iPad when using iframe. Please see attached. |
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Normal topic
Is there a way to remove white borders around signature. It can be seen when signature (or field) overlaps with text or line in the document. |
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Normal topic
Hello,
I've been looking through the documentation but I can't find what I'm looking for.
Is there a document navigation for the signing ceremony in an iFrame similar to that of the mobile experience (see attached)? I'd love to have a… |
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Normal topic
Hello,
I are not using the iOS SDK, and instead loading the signing ceremony from the signingURL in web views on both iOS and Android tablets. The load times vary, and even with a one page document, there can be several seconds of a blank… |
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Normal topic
Do you offer the ability for users to type their name and create an electronic signature? We only see Click to sign (which doesn't create a signature) and capture where the user must use the mouse.
Thank you. |
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Normal topic
We have the thank you dialog box for signing ceremony disabled for our signers, and it doesn't show up when you finish signing on a desktop. However the thank you messaging still shows when finished signing on a mobile device. Is there a… |
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Normal topic
In the mobile signing UI, at the bottom of the slide out hamburger menu, there is a blue Contact Us button that displays a pop-up with a contact phone number for eSign Live. How do we hide this button?
Thanks! |
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Normal topic
We have the decline option enabled for our packages, but there doesn't appear to be any decline button visible in the mobile viewer? |
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Normal topic
We have embedded the prepare iframe within our application and ran into a little hiccup. We use a custom Send button to match our application, but we need to determine if a signature field has been added before allowing users to proceed… |
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Normal topic
Hello,
Is it possible to modify the text in the Confirm pop-up after clicking to apply a signature?
See attachment.
Thanks,
Jason |
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Normal topic
Hello,
I am just getting started with eSign live and will start working on .NET integration in the next week or so. To get started learning about the eSign process I have created a couple transactions using the UI in the sandbox.
I… |
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Normal topic
Currently the mobile UI (see attached) is only available on phones. Tablets present the desktop view of eSignLive. Is it possible to have the mobile view extended to tablets? |
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Normal topic
In the previous system (e-signlive.com) I was able to create enum list of all countries. In the new one, the list is cut after about 90 positions.
Do you know any way to overcome that? |
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Normal topic
Our company has requirement for document validation.
Does eSignLive API have an existing function or method to return document( or file) checksum if provided packageId and documentId.
So I don't need to download document on our side but… |
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Normal topic
List field created in template doesn't work on mobile browser other than build-in on Android.
The list is just not 'tapable' - neither in 100% view, nor zoomed.
Test results:
- Chrome 55: fails
- Firefox 50: fails
- Opera… |
