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Zooming on mobile make the capture signature area too big.
mobilecapture signature

 I found an issue with the signature box on mobile (I have attached a video). 

Environment: Safari, iPhone12 


Step to reproduce

  1. Zoom in to…
wrap text in label text-tag
text-taglabel-tag

Hi, is it possible to wrap on multiple line the text of a text tag label? 
Where can I get the Static Vector for the OCA sandbox test token
OCAMASStatic Vector

Where can I get the Static Vector for the OCA sandbox test token?  When I try to use the test token Static Vector from MAS 2 step activation package, it shows error -4073 when I try to scan the activation cronto image.
What is the programmatic difference between Opt-Out & Decline buttons?
Decline buttonopt out button
From the UI perspective, it feels like "opting out", and "declining" are the same thing. Can you please explain what is occurring behind the scenes in the application that makes these buttons different? Otherwise, we are inclined to…
What is the difference between owner, manager and sender role?

What is the difference between owner, manager and sender role?

Can you provide a list of permissions linked to each role?
WebView signature iOS - WKWebView
iOSWKWebViewweb

Hello, I am implementing signature for an iOs application, I am showing with WKWebView.

but I don't know how to hide or close this WKWebView when the user has finished signing. used WKWebView delegates, but when you…
Watermark and Printed Name Gone

Recently we noticed the signatures on our documents no longer include the watermark and printed name. One example package is wGpuybDPEhS1c21qL4F_uCSi0WI=

The only change I can think of we made recently was to turn off the…
Visual Audit Trail

I have seen references in the documentation to what looks like a timed visual audit trail:

"The second type of audit trail, the visual audit trail, takes this a step further and provides context for how an electronic record…
Values being overriden when two tabs are open on apps.e-signlive.ca
e-signlive.com

Hi Everyone,

When you login to OneSpan, https://apps.e-signlive.ca/login, on two tabs using the same web browser, the data on one tab (such as callback url, or secret key)…
V10 vs V11
Hi, so far my organisation have been using v10. we would like to try v11. I have dowonloaded v11 sdk and changed the references. Seems to be working ok. What api url should I be using. If I understand properly new instance does not have -…
Users being able to edit shared templates


Is it possbile to share templates between users to edit? Templates are available for all users to be selected when setting up a transaction but they not to edit the master.
Users and Roles
Update roles Q&A

Hi! 

We have some roles in our account for control access management. We want the ability for designated user (Roles & Permission) to be able to access and download the evidence summary for ALL completed packages.

…
User language

Hello, is there a way to add a user to the platform by specifying the language? Is it through the "Bulk Invite Sender Tool" or through the front?

thanks
URL to PCC

You moved the location of the personal certificate client and didn't let your users with on-site instances of OneSpan Sign know about the change. As a result, a few of our users were unable to download it and sign documents. Fortunately…
Unique Package Name
Hi, We have a requirement where we need to impose unique package name when users create a transaction. I understand that the only uniqueness that eSL has is the packageId and not the name. Is it possible to check the uniqueness of package…
Unhandled Server Error when declining an e-sign transaction?

See the attached files below. I got a ticket saying that after the user declines an e-sign transaction the user sees an "unhandled server error" page. Is this supposed to happen? Or is some other page supposed to appear?
Unable to e-sign with aadhaar number
Hi Team, I am unable to e-verify and submit the form. Emailed you the form already. Acknowledgement received from Michael Williams Regards, Rajesh
Unable to add Word Documents to transactions

Hi,

This issue seems to have started sometime in the last 24 hours, but I can no longer attach .docx or .doc files to transactions within the sandbox environment.

If I attempt to upload via the UI I get the following…
UI Integration Types
What are the different options we have to integrate eSignLive with WebUI (Other than iFrame)
Type to sign
Do you offer the ability for users to type their name and create an electronic signature? We only see Click to sign (which doesn't create a signature) and capture where the user must use the mouse. Thank you.
two signers in one group

Hello, if two signers are required in a group, can it be configured?
Even if you have the same email in the group, perhaps just changing the name of the person signing in the group?
to customize Japanese in email

When the sandbox send the email in English to a signer, how can I customize the contents in Japanese ?
Timezone Customization
Hello eSignLive Team Has there been any recent changes to the API to support different time zones for signing date timestamp. Currently, we see GMT only. Appreciate your help. Thanks
thank you message is not consistent
Hi, I found out the message showed in the mobile device is not consistent between 'decline' and 'opt out'. there is '.' in 'opt out' message. see the attachment is it resource change or code change? thanks, Cindy
Thank You message disabled but still showing on mobile viewer
We have the thank you dialog box for signing ceremony disabled for our signers, and it doesn't show up when you finish signing on a desktop. However the thank you messaging still shows when finished signing on a mobile device. Is there a…