download documents

We just started receiving this error in the sandbox environment when attempting to download signed pdfs.  I don't believe anything has changed on our side for quite a while now. I removed the email address from the error message below, but it was the account owner's email address and not the email of the sender id.  The account owner in this case is not a signer on the transaction so I'm confused by the error message 'signer cannot be found'.

Hi,

We are using JAVA SDK v11.47 , we are downloading the PDF using the below code that is there on your developer portal. 

Observations:

1.  The files that we download using the below code gives us password prompt when we open it

2. if we use the ?flatten=true then we are getting a corrupted file which doesn't even open 

3. When we use the .net SDK for the same package id and the document id we don't see an issue i.e. the document gets downloaded correctly and we are able to open it without any issues

Hi,

I´m using /api/packages/{packageId}/attachment/{attachmentId} to dowload documents of a package that has been signged, how ever I´m getting a "404 Resource not found" error.

However document is present on the Package with the ID I´m sending in the attachmentId paramerter, could anyone point me as why this might be happening?

Hello,

I would like to find out how I can download document generated by a sender in the sub account when only API key I have is the owner's from the top most level. If anyone has an example in c# code, that would be great.