| Topic | Replies | Freshness | Views | Users |
|---|---|---|---|---|
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Hello! We've recently adopted a group recipient into our templates and now need to migrate all our templates across our other sub-production environments, with a view to then do the same into production. We've been… |
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Hi Team, How to set email reminder parameters while creating JSON request? Below parameters we are using to set expiry option at the time of Transaction creation. 1. DefaultTimeBasedExpiry 2… |
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Hey! I have a couple of general queries regarding the movement of a transaction into "Trash" that I have been unable to find answers on. 1. Are we able to add a user-defined reason for why something was trashed? We… |
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Dear all,
I am creating the signatures and we have 50 - 100 pages contracts. I need to be able to create e-signature and initials for multiply recipients, and I would like to do it one time per recipient. … |
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New user of OneSpan. In my job, I have to have documents signed by talent. This usually happens in person, on a video shoot. I have been trying to determine if there is a way to set up template that will allow me to pull up… |
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Guys,
We are having an issue where a signer completed a transaction and then the transaction went into DRAFT mode. Is there a way to see a history to see what happened and what would have caused the transaction to go into DRAFT mode? |
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Hi,
We would like to check if it is possible to set up an account for a group, using for example a shared mailbox for the user. Then, people with access to that mailbox would be able to access OneSpan to send… |
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Hi , one of the client saw the message "Signed and all signatures are valid, but with unsigned changes after the last signature" in the Adobe, any idea what it means? I attached the form for your investigation. … |
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Hi, when my client opened the downloaded document in adobe, it is showing the message (see attachment). as of I know, once document is signed for partial … |
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I have 5 text fields on my form. Is there a way to make sure the signer (recipient) enters value in at least one of the five textboxes before the signer signs and completes the form? |
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Hi Team, We are trying to integrate One Span Sign into our PHP Laravel application. We got the sample from the support team. But we are getting the following error when we try to create the package. Here we are using PHP CURL… |
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Hello What is the maximum length of the subjectline in the emails we can use? |
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We currently received notifications when the package is completed "PACKAGE_COMPLETE" however the documentid property is null. when I get the package contents I can get the list of documents but the status on the… |
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Hi! All We have a requirement where the user need to fill in forms with additional fields being entered in the PDF post OneSpan signatures. However, since the below end-point gives us the PDF which is not editable… |
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Hi! All Our team has been leveraging OneSpan createPackage API to create package and call the signingURL to successfully eSign PDF forms leveraging text anchors. … |
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Hi,
We've a scenario where in we are using the Fast Track feature. The Fast Track template has one document that is signed by two signers. The fast track signing url is for vendors to sign on the document and upload supporting documents… |
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Hi, in my sandbox account , the attachment is enabled. 1) when I create the package not select delivery as attachment for the signer with gmail, complete email is not delivered to GMAIL as attached error from our CIBC… |
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Hi, we are testing the email bounced function and found that sometimes OneSpan does not send a callback for the "fake" email we use. For example, |
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Hi, when enabling email.evidence.summary template, is it possible to get signed document only not both signed document and evidence summary?
thanks, Cindy |
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We are looking into Signature Pads, for Capture Signature, that are compatible with OneSpan. Are there any recommendations as to which ones will work best for this?
|
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If we submit a ticket and have a user moved from one of our Production OneSpan Sign accounts to another of our Production OneSpan Sign accounts, does this also move their transactions, templates, layouts, etc.? We have one account that… |
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Hi Team, I am trying to figure out the way to convert the unit measurement in our system (millimeter) to OneSpan unit. Today we use this formula to convert the signature coordinates in my application to OneSpan: … |
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Hello I am using document extraction approach using REST API and able to create the Transaction successfully. The problem I am having is that when I click to sign, it opens image capture screen like in the attached… |
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We have some users who have created many shared templates/layouts for our employees to use in OneSpan Sign, but have never sent any packages themselves. If one of these users leaves the company, I am assuming their templates/layouts… |
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In the Account Configuration panel there is reference to something called 'imprint fields' but there is no description as to what imprint fields actually are and I cannot find any reference to this configuration in any guides. |
