Topic Replies Freshness Views Users
Report updates

How frequently are the in-app reports updated? Both Transaction Reports & Account Reports.

Is there documentation about this?
Signer Delegation Feature

On OneSpan Sign, if I am a delegate for a user and I decide to sign a form on behalf of the user, who's name appears on the form signature?  Is it my name or the user I am delegate to?
Conditional signing workflow

Hi there,

I know that OneSpan has a feature to manage document workflow in a single transaction, meaning to adjust the sequence of signing multiple document within single transaction.

Now, let's imagine a situation…
Fishing emails

Hi there,

 

Did you encounter any fishing emails that mimics OneSpan emails? If yes, what kind? And what would your recommendation to identify a fishing email and then to mitigate risk to open fishing email?

…
what to trigger the inPerson signing page via remote sign

Hi,

I have the inPerson package and start the signing from remote sign email, the screenshot is attached. but same package created in different account which is getting different "correct" signing page. I assume this is…
Multiple signers and Multiple documents - com.silanis.esl.sdk.internal.EslServerException: Could not create a new package

Exception in thread "main" com.silanis.esl.sdk.internal.EslServerException: Could not create a new package in one-step Exception: HTTP POST on URI https://sandbox.esignlive.com/api/packages resulted in response with status code: [400,…
Sender and Owner event notifications emails
#emailrest apiTransactionCreate package on behalf of sender

Hello.
I have a created a transaction and assigned to it a Sender (different from the Owner).
As such, callback errors are being sent in emails to the sender. Is it possible to add a configuration so that the owner…
Event listener help

Hi, I created a console application (using .NET SDK) to retrieve field values and save them to a SharePoint list, but I would like to set it up to run whenever a package is completed. Would I use an Event Listener for this purpose? If…
Bulk Send - SMS or Q&A

Hello,
Can you include SMS or Q&A in a bulk send.
If so, how would this look like in the CSV file.

 

Thanks,

Norbert
Email and Phone Field
#emailemail

I have certain templates that I have to list the client's email and phone.  I know that the FIELDS has some of the signer's info like Signer Name, Title, and Company, but can you also add Signer Email and Signer Phone? That is…
change existing account email ID
onespan signaccount emailemail change

Hi,

How would I go about changing the email address associated with my OneSpan account?
PCC ( Personal Certificate Client )

Hello there,  I do not believe we ( Vancity ) are using PCC ( Personal Certificate Client ).  Please provide your confirmation.
OAuth resource delegation
OAuthdelegationauthorization

I am writing an app that will hypothetically integrate with OneSpan Sign. I would want the users of my app to be able to log into OneSpan Sign and grant my app permission to create Transactions in their OneSpan sign account on their…
OneSpan Production Redundancy

Got a notification that OSS-US-PROD-2 will be upgrading OS during a 3 hour window and it made me realize I do not have enough knowledge about the OneSpan production environment to know what this means for us. I see…
Transaction export and download tool - Bulk Download Transactions
Java

Good morning,

I am an insurance administrator and attempting to use the Bulk Download Transactions tool that was provided to me by OneSpan Support. We have over 500 new employees that are required to sign their benefits…
VPAT and ADA Compliance Documentation
VPATADA Compliance

Hi Duo;

Can you share the link to the most current ADA Compliance documentation and the most current VPAT?

You can send link to the email registered to this account.

Thanks!

 
Using Sender as a Signer
Sender AccoountSender as a Signerrest api

Hi Duo, 

I was trying to send the transaction to sender for signing as well. In some of the instances in our use cae, there might be a case where the sender also needs to sign the transaction. If I am not wrong, I had…
Custom External Verification failure message

Can the validation error message be supplied in some way when doing external verification?
SIGNER_COMPLETE event does not get received by addEventListener
OneSpanEVENT NOTIFIER

I use the event notifier with a Iframe (https://community.onespan.com/documentation/onespan-sign/codeshare/esignlive-event-notifier) for couple years in my projet and when I have configure it initially the event to check for completion…
International SMS phone number format
internationalSMS

Share from support ticket:

What is the international SMS phone number format for OneSpan Sign?
Eg.&nbsp…
New User,

Hi All,

I'm starting integrating the signing platform through a POS application

I've used other signing platforms but the name of the entities seems to be different so I'm quite puzzled about where/how to start.

…
Enable KBA for Sandbox account
kbasandbox

How can I enable KBA for my sandbox account? I need to be able to create a package with KBA enabled for troubleshooting purposes.
Can we print or download the documents with fields before the signing ceremony ?
printprintingoss

Is it possible to obtain/download/print a copy of the document that includes all the fields and labels created in OneSpan Sign, positioned as they appear to the customer during the signing process? Essentially, can we print a replica of…
Shared Templates/Layouts Created By Terminated Users

We have some users who have created many shared templates/layouts for our employees to use in OneSpan Sign, but have never sent any packages themselves. If one of these users leaves the company, I am assuming their templates/layouts…
Signing through certificate

Hello I am using document extraction approach using REST API and able to create the Transaction successfully. The problem I am having is that when I click to sign, it opens image capture screen like in the attached…