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Switching from Sandbox to Production OneSpan Account - Laserfiche Cloud Integration

Hello!

We has just started our production account with OneSpan for the use of OneSpan Sign, which was live as of 3/1/2023. Specifically, we had a sandbox account to test the integration with Laserfiche Cloud and I…
Swap email address
Hello, Is there a way to swap email for signature blocks? For example: I added '[email protected]' as buyer and '[email protected]' as cobuyer. Now i want to swap these signers. When i try to update the signer information in this case,…
Supression

Is suppression different than blacklisted if so what is suppression and why would someone need to be removed from the suppression list.
Supress Email on Package Creation
email
Is there anyway to suppress the automatic email to signers on package creation? We would like to give our application user the option to sign now (we will retrieve signing URLs), or sign by email (appears to be sent automatically at…
Suppress Email to Signers?

Can I turn off the email to signers? I had expected a     .withSettings(newDocumentPackageSettings()
                            .withInPerson()…
Support for non-latin characters
charset
Hi, I've tried to fill fields with non-latin characters like łóźćżę, but the result in signed PDF is wrong (see attachment). Is there any way to enable UTF-8 for it?
Submission deadline?
Once a customer submits a document for signature, does the system automatically cancel the submission after a certain amount of time? We have an application that is using the .Net API to submit documents for signature. We had a customer…
Subject length for emails

Hello

What is the maximum length of the subjectline in the emails we can use?
 
state of transaction once retention period expires
retention

Hi - 

Can someone confirm to me what the state a completed transaction inherits once its retention date expires? apparently they are deleted after retention period expires rather than archive?

 
SSO identity provider

 

Hi,

Per https://community.onespan.com/documentation/onespan-sign…
SSO - User Status

When a new user is provisioned, the user status is set to PENDING.  When using SSO, the user status never changes to ENABLED because they do not get the activation email.  How do we get the status to ENABLED so that we have…
Specifying field order on forms
Forms Temlates

Is there any way to control the tab order of fields on a form so that the signer will follow a specified order when tabbing through the form fields?  As things are now, this seems to be rather random.
SMS, Security Questions, etc not working for in-person signing
in-person signing
Hi I am trying to perform an in-person signing but I require to authenticate the signer. I have enabled SMS/Security Question authentication while creating the transaction. The authentication mechanisms work fine when the signing process…
SMS phone number recorded in the package details

Hi,

I created the package with signer SMS authentication with phone number, when I asked our admin to search for package details in the back office, they sent me something (see attachment), but there is no phone number logged…
sms page customization

Hi,

I am wondering if SMS page (attached) has resource file associate with, can we customize the wording?
SMS cell length

When I create package via SDK, I got between errors:

1; when I set sms cellphone=64939837

"Create Package failed. E-SignLive Error: Could not create a new package in one-step Exception: HTTP POST on URI

SMS Authentication for Signing Ceremony access
We are using SMS authentication along with email notification for access to the signing ceremony. Generally the experience is that the email is sent, the user clicks the link, the SMS is sent and the user logs in with the PIN. Some times…
SMS Authentication for Signing Ceremony
Hi, We have been using SMS Authentication for Signing Ceremony. First time when user clicks on link in email, a sms was sent. But after 2hr when user clicks on the same email link again no new code was generated and was able to use the…
SMS authentication

Hi,

for signer SMS authentication option, does it only send SMS code to the cell phone? if the signer doesn't have cellphone, does it do text-to-voice to a landline?

 

thanks,

Cindy
SMART Document from external system
Hello, We have a client asking whether we can add a SMART Note that was generated by another system into OneSpan Sign's eVault Manager. Is that possible at the moment?
Single Signing URL
Is it possible to retrieve a single signing URL so that all signers can sign at once? Currently with the REST API call we are making, we are retrieving each signing URL based on role.
signingStatus API not returning correct status

In Sandbox, when I call the API for signing status, it always returns SIGNING_PENDING. 

I have one document with two signers, and one of them has completed signing. I can tell two ways: one there is a green checkmark…
Signing with smart card
Hi, when a smart card is used is the document also signed by a server certificate or something after all signers have signed? Also, how is non-repudiation retained when not using smart cards? Thanks, Jimmy
Signing through certificate

Hello I am using document extraction approach using REST API and able to create the Transaction successfully. The problem I am having is that when I click to sign, it opens image capture screen like in the attached…
Signing order of multiple documents in a single bundle

Hi folks,

I am curious in case I create a transaction that comprises multiple documents and to be forwarded to multiple signers(recipients) what option do I have for the following case"

  • To set a specific…