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can't update document

Hi,

is there a scenario or situation, the document can't be updated (such as re-order, delete, add etc)? 

thanks,

Cindy
Signed and all signatures valid. Document was updated after signing.

I keep getting this message "Signed and all signatures valid. Document was updated after signing."  Nothing was updated, just downloaded the document.  Is this valid?  It has been rejected by a vender because it looks…
Text tag name

I have one question regarding Text tag, can we define a name for a text tag?

For e.g, in the below text tag, can we set a name as well? So that when we retrieve the value we know that the…
document extraction for text area

Regarding document extraction, I read the following information from your website, and doesn't mention not support for text area, So what's the tag should put in the PDF file…
Transaction report that identifies the Delegated user that managed the transaction
delegatedTransaction

I have run the UI based transaction report and only the sender information is provided in the excel file.

I have run the delegation report which only provides me the delegation activities, nothing transaction level related.
Choose to Decline to Sign

I have set up the option for signers to have the option to decline, but I do not see this when we test it. Occasionally, a document is forwarded for signature, but the final approver does not want it signed for various reasons. We would…
Error message
errorError messages

Hi,

I received the following message during the eSign. Could I know in what situation I'm receiving the message below?

 

Could not create a new package. Exception: Could not upload…
Signature Pad Compatibility

We are looking into Signature Pads, for Capture Signature, that are compatible with OneSpan.  Are there any recommendations as to which ones will work best for this?

 
Flattening PDF before calling OneSpan Create Package API
Create PackageFlattenPDF couldNotBeFlattened

Hi! All

Our team has been leveraging OneSpan createPackage API to create package and call the signingURL to successfully eSign PDF forms leveraging text anchors. 

…
Getting documentid for SIGNED document into Notification

We currently received notifications when the package is completed "PACKAGE_COMPLETE" however the documentid property is null. 

when I get the package contents I can get the list of documents but the status on the…
eSigning In-Person on MY Device, How?

New user of OneSpan.  In my job, I have to have documents signed by talent. This usually happens in person, on a video shoot.  I have been trying to determine if there is a way to set up template that will allow me to pull up…
Signer status

Hi,

In the OneSpanSign.Sdk for .Net I am missing the field signed on the Class OneSpanSign.API.Approval.

Currently we only have the DateTime? property Accepted which is visible in the SDK Package -> Documents…
Save Progress during signing

Hi. Is there a configuration setting that we could enable where a signer could fill out a document, then save their progress, then subsequently come back to finish filling it out and complete signing?
Questions about the Evidence Summary
AuditroleIdsignerIdevidence summary
These questions are regarding the Evidence Summaries we have available for each package: – Does the signer role listed have to be unique regardless of a unique package? Example: Package1 – signer1, signer2; Package2 – signer3,…
Send multiple document with single package
Hi, How to send multiple document with single package Id ? Thanks in Adv.
Delete eSign users - best practices
eSigndelete sender

Hi, 

what are the best practices when it comes to managing senders that no longer work for the business? 

Do you delete them from the system?

If yes, how does it affect the existing docs they were…
Signatures not trusted

Whenever we download completed signature documents from the platform and open them in external PDF viewers such as Adobe Acrobat, the signature fields say there is an issue and that the certificates are not trusted.

Why is…
bounce-to in the email JSON

Hi,

 

In the email JSON, I saw there is something as below, does it mean when recipient mail got reject, it will let the package owner know?

  "bounce-to" : "$PACKAGE_OWNER…
sender UI adding new signature field

hi, 

when I create package via sender UI, when adding a new signature field, the default type is click-to-sign.  Can it be changed so that the default type is to capture autograph?<…
sms page customization

Hi,

I am wondering if SMS page (attached) has resource file associate with, can we customize the wording?
Bulk Add Sender app

I keep getting the attached error message.  When I wait and restart it's usually okay but it's painful that I can only do about 40 - 50 users at one time.
Certificate Install Question

Trying to go thru the steps described here:

https://community.onespan.com/products/onespan-sign/sdks

My keytool list shows the required…
Suppress Email to Signers?

Can I turn off the email to signers? I had expected a     .withSettings(newDocumentPackageSettings()
                            .withInPerson()…
Text tag extraction vs Document extraction

Hi,

normally we did document extraction and it works fine. now our client has the sample form with text tag extraction, but i tried it, it seems not working. 

could you let me know how to make text tag…
Can't convert placeholder to normal recipient in the designer
designertemplate

I have created a template with a placeholder on the OneSpan website. When I use this template in a transaction, I am unable to change this placeholder to a normal recipient in the designer, and so I am unable to actually create and send…