| Topic | Replies | Freshness | Views | Users |
|---|---|---|---|---|
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Hey! I have a couple of general queries regarding the movement of a transaction into "Trash" that I have been unable to find answers on. 1. Are we able to add a user-defined reason for why something was trashed? We… |
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Is there a way to troubleshoot why my callback is not working? I understand that an e-mail is sent out when a failure occurs, but I don't have access to that e-mail box.
1) Can we see callback failures in a dashboard or log files?
2) Can… |
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I know that SMS is considered two way authentication but is QnA considered to be the same? |
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Hi, I'm trying to change the default logo. I used the sample script provided in the forum... ...{"src":"http://www.logo-maker.net/images/common/company-logo8.gif","link":""} but the new image is not displaying… |
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I am fairly new to OneSpan sign API. I'm using Java SDK. Two questions: |
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I'm unable to remove a sender from our sandbox account. I'm able to log in as the account that i want removed and I've verified that there aren't any transactions. I've deleted them all and I don't see any drafts or archived… |
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Team,
We are unable to remove partially signed/signed document from the package. Could you help us on this?
Thanks,
Sushma |
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I created a template and added a bunch of fields. When I created them I did not set field names. Now when I go back and try to add a field name, when I click on the field name input and type, nothing happens. |
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Hi , In on-prem v11.25, currently when the transaction is completed and signer received the completed email to download, and… |
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I checked that the Opt-out function is good. I also checked that the Notification email went well.
But after the INK-it opt-out is completed, the screen like the attached image is exposed. How do I handle this screen if I don't want it to… |
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Hi,
when we create the package or upload the new document, I got 'error.validation.unsupportedFileType' error? in which scenarios, this error will throw?
thanks,
Cindy |
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Normal topic
Is it possible to download a completed package in a normal folder (not zipped)?
If not, can they be unzipped pragmatically after download?
Thanks
Jack |
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Normal topic
I see there is a RESTful API to update an existing document in a package. Is there a function call in .Net SDK to achieve the same thing? Or, do I need to call 'delete document' then call 'add document' if I want to use .Net SDK?
Also, if… |
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Normal topic
Hi,
I saw one post in the forum, and saying after signing started, not able to update the signer's email address. but I tried it with SDK call and it seems works for me. anything I missed? |
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Normal topic
I use following method to update senders info:
eslClient.AccountService.UpdateSender(info, senderid);
The problem is that once this is done sender is inactive and invitation needs to be sent to a sender.
Is there a way to activate sender… |
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Normal topic
I want to request customer to upload his last tax return as part of a transaction. However, customer may actually has the tax return captured in many separate files (e.g. 1 page per file) as he is taking photos via his phone.
I tried to… |
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hi,
we have developped a platform that make it easy to integrate digital signature solution with differents internal application in a company.
a customer is interested and thus we need to deploy our platform in their Azure web application… |
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Hi,
Does the default "Electronic Disclosures and Signatures Consent" is available in other languages? For instance I'm located in Montreal and we have to support both English and Frech languages and we have also a lot of Chineese… |
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Hello,
We are getting a red error message in the UI when we attempt to elevate my eSignLive user account from a "Member" to a "Manager" that indicates we've exceeded our user limit.
From what I can see, we have a license that lets us… |
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Is it possible to capture data for each time a user log's in/ log's off of the Onespan Sign web portal? |
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Hi Duo I have a customer that wants to copy the templates or Layouts from their FedRAMP Sandbox subaccount to a different Sender in a different subaccount in FedRAMP production … |
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Hello, In this question I am not looking for any technical details or answers to how to integrate as I am fairly comfortable with our ability to do what is needed. Instead, I am just looking for someone who might have… |
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We have developed an API service wrapper for OneSpan Sign, using .NET framework 4.7.2. This service is currently deployed within an Azure Service App. We are investigating the possibility of moving this service to a container and… |
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Normal topic
Hi Duo, I was trying to send the transaction to sender for signing as well. In some of the instances in our use cae, there might be a case where the sender also needs to sign the transaction. If I am not wrong, I had… |
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Valid sender requires both a first name and a last name, but what about when the sender is a company or only has one name. There is no ability to leave one blank. In the OneSpan UI, first name and last name are both required… |
