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Hello. This is not working. I tried below code and get this error message. I am trying to download an in progress transaction since this cannot be done in the UI. I tried the below code but am getting the below error message. Can you…

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We have been using oneSpan for around 2 years now and we weren't facing any issues with adding documents to a package but recently when we're trying to add certain pdfs, we are getting an error - "The number of Pre-Verify results does…

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I'm trying to send a new document in a package that has the status: Draft

But I get the error response

b'{"messageKey":"error.validation.invalidParameters","technical":"Unexpected Content-Disposition value for…

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Hello Team,

I'm working on the use case below and was wondering if you could help ! 

Use Case: We have an existing template with some documents and fields on it and we want to retrieve those fields to bind some…

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We have below settings that we are using in SOAP now we are migrating to REST.
Please provide us exact mappings to REST service for below fields

"setting": {      "declineReaons":&nbsp…

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Hi 

Using REST we are able to create the package without sender, but when we add sender details the package Create API is giving 404 with 'Resource not found' error message

Could you help us on above issue…

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Hi,

Around the 5th October it looks like we can no longer create packages containing a mix of text anchor fields and positional placement fields.

The following payload used to work before Oct 5th in the…

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Hi team,

Is possible to have a template with a fillable PDF and we will fill the field using the API when we call the template (for exemple account number, contract number...) before send it to signature ?

Thank you<…

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Hi, 

How do I enable parallel signing? A use case will be around 1-10 signatories that we need to be able to sign in any order at and at the same time. We're integrating One span using Rest API, appreciate if you can…

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Hi,

I'm having a problem. When I define the payload to create the transaction, OneSpan overrides the attachment ID.

For example, the user is required to attach 2 documents.

In the first document I want it…

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Hi OneSpan team.

I'm capturing the sender's signature in my custom UI. And save it via POST call to "user.signature.handdrawn".

Could you please tell is it possible to store the color (e.g. blue) of the signature and…

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Below are the step we use for hand drawn signature capture using api

POST https://sandbox.esignlive.com/api/packages/<t-id>/documents/<document-id>/approvals/<approval-id>/sign
Accept: application/json…

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I need to add a signer to a package that has non-signature fields (i.e: textfield, checkbox, selection). Is that possible?

 

I saw a blog that claims there is a feature named "No signature fields" that enable…

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How can i hide more actions dropdown located in navbar right? I need to send some particular property in settings.ceremony when create a package?

(here in screenshot says: "Mas acciones", which in english means More Actions)<…

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Hi everybody,

 

I'm wondering if there is a way to define a sender that doesn't have an account in onespan

 

I need to create packages created by some users from my platform and i would…

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Today my api received a 500 from onespan api when try to add an approval to a document:

Transaction ID: rgTewo--sFa0BVWLrD-hKnfjVmk=

DocumentID: clrth98xx04xvtvsi8r2ejwwv

Request Body: {…

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Hi There,

 

I have a use case where I need to retrieve information around user creation/user deactivation and user role (s) via API's and integrate with my SIEM solution. Is this possible?

Thanks,

Calum

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In looking at the API reference as well as playing around with the calls in Postman, while Onespan guides users to create a bearer token, often they're not using it, instead passing the API Key in basic authentication. Why is this? What…

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Within our OneSpan build, we have chosen to use optional signatures where a document may have more than one section to sign but a customer has a choice which sections they are approving (e.g. service work order). This has been working…

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We are not receiving event notification (Decline, package complete, …etc) from OneSpan sandbox. A few years ago, it was set up for both the production and sandbox environments. All is well with production; just the Sandbox has stopped…

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Guys,

We are in need of some documentation or a walkthrough on how to use conditional logic. We are being told that it can be done via your system but I'm not seeing anything online that helps describe how to make it happen or…

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Is there any way to customize a signing date to comply to a specific date format? I.E. something like dd/mmm/yyyy? Would there be a difference if the date is injected with [Signer1.Fullname1.label1.Date] as a pdf form field or if the…
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Hi Esign team, I am wondering if there's any way i can make "Capture Signature" my default signature currently "Click to-Sign" is the default signature Thanks
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Hi, is there a way to test the callback feature so that when there is a callback from ESL (example after the signing ceremony is completed), it calls my Dev running the webservice ? like http://localhost/api/eslListener/ ? Assuming: I've…
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We are trying to add multiple documents with Meta Data to the REST API in a single call. We are able to add a single document with meta data using a call like
POST /api/packages/CexKAcIADCrhmET2TheZdEtnnQA=/documents/ HTTP/1.1
Host:…