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Hi, In ceremony layout settings, we have set navigator ( directs the signer to the next available signature) property as true. So, it comes up in desktop, mobile as well but in iPad, it is not showing. Please, let us know how can we solve…
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We are unable to find delete and update related API method call for sender account in eSignLive documentation. We have refereed this page of documentation: http://docs.e-signlive.com/doku.php?id=esl:api:e-signlive_account#get_accoun …
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HI ,

Is there a possible way to create our own electronic Disclosures and signatures consent form.

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Hi OneSpan Team - As per our requirement , the ESign process for 2 roles happen within the pega application process flow , We need not send emails to the Esign users to complete the Esign process via email and on to the OneSpan site . Is…
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We are trying to create fields which signer can add values to do it via PHP. is there any full documentation for that?
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HI ,

I have a scenario like i  need to only pump the data and signers will manually sign the document. 

For that in some case i need to delete the signers at run time but not the fields associated with the…

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HI ,

I have a scenario like 

1.upload the document in one span.

2. Pump the data to the document through one span.

3. No e-signature needed.

4. once data is pumped we will get…

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Guys,

I am getting this error this morning and I've never seen it before. Nothing has changed on our end and I was wondering if someone could shed some light on the subject.

 

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Guys,

 

I'm going back around into the in-person notary signing experience on the new signing experience and I was wondering if there is a way to turn off the option to allow the notary to exit signing mode…

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Guys,

I know it's been a while since we've had a discussion about this but I not circling back around to this topic.

For our notary signing experience we are now trying to test with the new signing experience. I'm…

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Guys,

I am trying to work with the new signer experience and I am seeing a few issues that I am not able to resolve as there does not seem to be any documentation on how to set these items.

1. Expand the documents…

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Hi, In our project, we have non-interactive pdf where we need to bind field in the document with signature field. But in this case, it is not working. However, it is working for interactive pdf. Can you please let me know how to make…
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Hi I am trying to CreatePackage and upload using Rest APIs. Below is my JSON String and attached is the PDF. This used to work in may 2017. Now the PDF file is getting flattened ignoring signature blocks. Are there any changes post…
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Hello, I am creating package. After that I am writing data in that PDF via fields extraction. And downloading that PDF that is written. It was working perfect till now. But suddenly today, The PDF is getting blank that is 0 size. it say…
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Hi Team, While I'm using the SMS Authentication type to authenticate a signer, the signer is not receiving the passcode SMS. Even I tried it with the package created using the sandbox environment. But, I'm not getting the passcode. Is…
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/api/packages?predefined=all&from=1&to=99999&predefined=all

returns 

{

    "results": [],<…

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Guys,

 

I see that we now have the ability to load up a notary capture to the system using a png so now I have two questions.

1. Is there a way to upload a png file to the system as the notary capture…

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Guys, I am seeing some weird results when trying to change the notary capture signature. Can you please fill me in on each of these items and if they are working as intended. 1. Notary Capture Signature not using the most current capture…
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Guys, We are in the process of setting up accounts and we have a few where Integration is not set. Is feature needed for any account that will have API calls ran against it? I am trying to generate an auth token for one of these users…
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Guys, I am building the JSON package and sending it up via the REST API. For whatever reason the system notifies the signers but the notary is not getting sent the email. I've tried changing the signing order to have the index on the…
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Guys,

We have a backup account that is not tied to a vault for testing. We've been told that one account that we are using for a notary has been set up correctly but when I try to update the professional identity fields for…

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Guys,

It has been a very long time since I've had to deal with a notary text seal that is generated from your system and I'm having a bit of difficulty. Is there documentation anywhere that talks about it or can anyone point…

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I want to get notify using callback, when a signer added to the document. Can you please help me how can I achieve this. I am using REST API, node.js
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We are integrating with Onespan using Rest API.

We have three types of Roles. Broker , customer and Business.

Broker first sign an agreement(using esign), followed by customer and then Business people sign an…

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Guys,

I was told that there were now some new ways of doing the notary seal in the new signing experience. I have not been able to find any documentation on it and was hoping someone might be able to point me in the right…