Topic Replies Freshness Views Users
Post back for a document with multi signer
.NET SDKrest api

Hi,

 

I have a document which two or more people need to sign it. I would like to for each sign OneSpan call my Callback API or when all people sign the document my callback api will be called by OneSpan.

…
Possible to have Text Tags pre-populate signers?

Use Case: Client has Vertical Enterprise App that they can customize output.  We have trained them on text tags and they are very excited for dynamic signing blocks, etc.

 

Since the App knows about the…
PDF Format In Chrome
Hello, We are running into an issue where our signed PDF files are not being displayed correctly in Chrome and sometimes Firefox as well. Everything is normal with the PDF documents until we sign and download them through eSignLive…
PCC with Remote Desktop Apps
PCC

We are supporting one of our clients and we are using AnyDesk as a support application. Will using this app affect the functionality of the PCC when the customer is trying to test whether they can sign a document?
Optout/Decline behavior different from classic UI and mobile

Hi,

I have a question regarding Optout/Decline, we tested for current behavior in v11.25 as

 

…
opt out email
Hi, there are 2 questions want to ask: 1) when client click the opt out button in the signing ceremony, it redirect to login page, is it could be configured somewhere? 2) in the default email, it only showed the signer with email address…
Only render document to be signed inside iframe
I would like to only display the document to be signed inside the iframe rendered on my side. How can I achive that? I have tried modifying ceremony settings but still I get a lot more elements. Thanks
OneSpan Dialog after signing

Hi there,

During the test, pop-up that I haven't seen before appeared since eSign. Is there a way to get rid of this?

 
OneSpan and OmniStudio
OmniStudio

Has anyone ever used OmniStudio with OneSpan Sign to put a signature block on a document such as a Grant Agreement for the user to sign within Salesforce OmniStudio?
One Span UI - Sandbox
e-notaryOne Span SignSent on behalf of

I require some help regarding some functionality:

1. How can we configure sent on behalf functionality in One Span in sandbox. Like from One Span Admin UI is it possible? If yes, can…
One Span Sign Authentication using API KEY
api keyauthentication

Hi Team,

I was thinking to implement a dynamic authentication to One Span sign server from Guidewire. Currently how it works is we use the API KEY of the owner account and only that owner can review the package. But our…
Not able to change transaction name in Draft transaction
new UI

Hi,

I am not able to change the transaction name in Draft package in the new Sender UI. Steps I did:

1. Create New Transaction with name "transaction 1"

2. Change Transaction name to "transaction 2", pop up…
No decline option in the mobile viewer?
We have the decline option enabled for our packages, but there doesn't appear to be any decline button visible in the mobile viewer?
Next button
new UI

Hi, 

Anyone knows if its possible to update or hide the "Next" button shown on the NSE interface (the one on top of the document to sign).
New User Experience Designer
Im using the REST API and doing a POST to /authenticationTokens/sender to get a SenderAuthenticationToken. I then use this token to create a URL I redirect my users to, https://sandbox.esignlive.com/auth?senderAuthenticationToken=…
New realease Ide: Xpath for signers placing.
automationRPA

 

Hi there!!!.

We are working with automations with OS.... and how to handle some scenarios where we need to define where to place the “signature” using a fixed position .<…
New Layout Designer Options
Hi, We're investigating to moving to the new package/layout designer and had some questions. In our sandbox environment the new designer displays a option to chat with eSignLive support. Is this normally shown on prod environments as…
Need to dynamically edit a document inside a template
documenttemplaterestapi

Hi ,

We are having documents inside a template. In runtime user is choosing what documents needs to be esigned based on that we will clone documents from a template and delete the extra roles and will send for esign.

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My Account - Signature - usage of uploaded image of wet signature
from filewet signature imagecreate signature

 

This question is related to an older forum item   (My Account - Signature | OneSpan Community Platform)  

I am seeking…
My Account - Signature

Can I ask how I can apply my signature to documents I send out for signing?
Multiple Admin Accounts causing confusion
AdministrationAdminMultiple Accounts

Hello, 

Our organization was recently setup with a Sandbox and Production account, and 3 Admin accounts in each environment. 

We requested this setup as we were under the impression that this would enable…
Multi-signer package fails to return EXPIRED status after expiry datetime

We create a package where Primary and Secondary signers are both true

We set the expiry datetime for 1 hour when we create the package

We process the package, then send the uploaded documents to OneSpan to sign…
Modifying a signer
packagechangesignersent
Sometimes we encounter an issue where we need to change the signer on the package. I know I could resend a package to the new signer, but this would require us to start from the beginning. Is there a way to change the signer after the…
Modify Text in Confirm Pop-up
Hello, Is it possible to modify the text in the Confirm pop-up after clicking to apply a signature? See attachment. Thanks, Jason
Mobile UI for Tablets
Currently the mobile UI (see attached) is only available on phones. Tablets present the desktop view of eSignLive. Is it possible to have the mobile view extended to tablets?