| Topic | Replies | Freshness | Views | Users |
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I found an issue with the signature box on mobile (I have attached a video). Environment: Safari, iPhone12
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Hi, I was wondering in Version 11.25 if we can remove the "Exit" button from the "Thank You Dialog". This is because we can only set the text of it in one language and only have one handover URL. … |
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When I send a document for completion and signature, they are seeing the colorful blue box directing them to sign the document but are overlooking the text boxes that also need to be completed in the same document. Is there a… |
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We have the need for users to fill out certain text during the signing ceremony - such as Name, Title, Company, etc. In our case, these wouldn't be auto-populated fields. What's the best way to ensure users are navigating to these… |
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Would like to have a user enter a custom field from eSignLive WebUI where for a given template, they need to enter which department the template is associated with. The intent is to show only those template that is relevant to the user.
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A success message is displayed in the iframe once the document is signed. Our client would like to either remove this or customize based on language preferences - can you please advise if this is feasible and what parameters in the rest… |
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What is the difference between owner, manager and sender role? Can you provide a list of permissions linked to each role? |
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Hello, I am implementing signature for an iOs application, I am showing with WKWebView. but I don't know how to hide or close this WKWebView when the user has finished signing. used WKWebView delegates, but when you… |
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I was running the Copy tool to copy two templates Michigan Treasury Power of Attorney and Michigan Treasury Power of Attorney with Spouse and I keep getting this error. I tried copying All templates and 37 of 41 did copy… |
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What are the session timeouts for a signer? How long do they have when signing a document to fill it out, etc... I don't see a setting anywhere that we can change. Can it be changed by support? Thanks … |
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Hi! I'm trying to restrict the attachment in advance section of new transaction, but I can only set if it is mandatory or not. Do you know if i can set only pdf documents as attacments from any flag in the platform?… |
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Hello, I have a scenario where we have a Reviewer on a package that also has signature fields to fill out. We marked this package with "In Person Signing" so all the signers will be present in the drop down… |
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Hi! Do you know if I can retrieve the fields that I configure in the template layout? I know that we have available an evidence summary, but is possible to retrieve this fields by an API service? Not as a pdf but as… |
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Hi there, During the test, pop-up that I haven't seen before appeared since eSign. Is there a way to get rid of this?
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Hi, I am not able to change the transaction name in Draft package in the new Sender UI. Steps I did: 1. Create New Transaction with name "transaction 1" 2. Change Transaction name to "transaction 2", pop up… |
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Hi, I would like to know if, when bulksend transactions are generated, is there a way to generate each transaction with a different name to later identify them easier? Thank you!
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Hi, I have a need to copy a template from one sandbox account to another sandbox, and I'm trying to use the OSS Template & Layout Copy Tool v1.5.3. I get the initial popup UI, but the 'Get Start' button is not clickable!… |
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What happens when the creator of the document leaves the company? If the creator had a delegate, will the delegate be able to finish any pending transactions? |
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I'm new to OneSpan Sign ... just switched over from DocuSign. Trying to send a large pdf but I am unable to download it without the ERROR: Cannot process document. Please make sure your document does not contain any… |
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Hi there!!!. We are working with automations with OS.... and how to handle some scenarios where we need to define where to place the “signature” using a fixed position .<… |
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Hello
When signer receive the email to sign the document and after clicking the link document is opening.
is there any way signer can adjust signature box to move to correct position… |
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Good Morning OSS Community Team, I have a question about layouts, let me ask based on a scenario: I create a template with 7 PDF documents, one place holder, signature fields(Text fields, Text Area, radio buttons,… |
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Hello, This is a very dumb question,but based on configuration and setting screens within OneSpan Sign, it reads as though the Signer has the ability to upload documents into the bundle. I know that the sender has the ability… |
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Hi Duo, Hope you are doing well! I have a few questions about the SMS Authentication Service update that we received through the OSS Service Notification system. As a OneSpan Sign account owner/admin, below is… |
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https://sandbox.e-signlive.ca/a/admin/eventnotification Getting error for all our sandbox (Invalid JSON.) and callback URL is Empty |
