Hi Team, we have a one span configured to send the document signing in french but when they complete the signing our tags in document for Signer's Date [{{esl:Signer1:signingdate}}] is showing the date format as English format rather than French date format.


How can we fix this issue? 

Can we add formatting at tag level or org level to switch based upon the language?


Thanks and Regards

Akshay Munjal



I want to implement some sort of writeback feature for our transactions to update a Salesforce record upon completion.

Is it possible, once we've identified that a package has been completed, we can query using the packageId the values that a client has inputted into their transaction?

I'll have around 14 different input fields and these all need mapping to individual fields in Salesforce.

Cheers in advance,



We are working on creating Onespan transactions in Salesforce and have written out some Apex Trigger code to assist with the process. In order to use it in Production, we will need to write an apex test class that cover the code itself. In doing this, we are facing the below error when we try to insert, in Salesforce, a Onespan Transaction record. We are able to do the API callouts properly and they do get created on the OneSpan side. Has anyone received this error before or know what we need to do to not run into it?



We're trying to implement OneSpan Sign, but in the process of using Apex SDK, we noticed that Callback Event Notifications are not getting created for the transaction. If we create the transaction manually in Salesforce, event notifications are created for the transaction. Is there a set of requirements that need to be met in order for Callback Notifications to be turned on for a Transaction?


Hello Community, 

I was able to install the connector on My Salesforce Dev-Org the app is showing when I go to the Admin page to connect to my OneSpan Sign sandbox I select the right environnement US2 sandbox ( when I his connect a new window pops up to connect and I have the following error message : 



this happens both when I try with my credentials & API key 

I was wondering if You guys would be able to help 


We were able to leverage the ceremony settings and were able to take our customers to our defined url after they complete signature.

Two days ago, it mysteriously stopped working. Now it just shows "Done" button which does not do anything.


OneSpanAPIObjects.Settings settings= new OneSpanAPIObjects.Settings();

                settings.ceremony = new  OneSpanAPIObjects.CeremonySettings();