Topic Replies Freshness Views Users
Group Delegation

Hi, If we have a pool of senders is it possible for each of them to be able to fulfill for each other? Is there a group setup that would work in some way. 
Conditional Fields - Best solution for paired check boxes

Have just started experimenting with conditional logic on forms and am hoping that someone has a good solution.  

Wanting to do validation on paired sets of check boxes (Yes/No).  Want to ensure that one and…
How cancel a pending eSign package?
cancelTransaction

Hi guys,

Literally, How the Sender cancels a pending e-signature package?

https://community.onespan.com/documentation/onespan-identity-verification/guides/web-service-guide/developer/cancel-transaction 

…
Connection with Finastra (LaserPro)
LaserPro

We are trying to hook up OneSpan with LaserPro and have the documentation to make the connection but no instructions on how it works once completed. I understand that LaserPro will export the docs for eSign but does that then open…
Positioning Tags on Documents

Does anyone have a protip on how to quickly place signature anchors on a document? I am often guessing the top and left values and then creating a full transaction to see if I got close.  Is there a faster way to get this…
"messageKey":"error.validation.verifyDocument.couldNotBeFlattened"
messageKey

"messageKey":"error.validation.verifyDocument.couldNotBeFlattened","message

Hi, getting the same error, document is correct pdf, can you please check {"messageKey":"error.validation.verifyDocument.couldNotBeFlattened",…
Where does OneSpan stores data
dataservers

What is location of OneSpan Data Servers?
Copy layout between on-prem and sandbox

Hi,

Recently, I tried us copy-tool v1.6.0 copy layouts from on-prem to CA sandbox account, and I got error (see attachment), any idea?

but it's successful to copy template between on-prem and CA sandbox.

…
What could be causing this?

Hello folks.

We have made a fairly innocuous change to a PDF template agreement, just the text of an address, however when rendering this on the e-signature page of our application instead of the new text, we get some strange…
signingStatus API not returning correct status

In Sandbox, when I call the API for signing status, it always returns SIGNING_PENDING. 

I have one document with two signers, and one of them has completed signing. I can tell two ways: one there is a green checkmark…
OneSpan integration with Laserfiche Cloud

We are installing the OneSpan integration with Laserfiche Cloud and need some technical help.

 

We are at Step 6:  "Generate Configuration File" (See attached screenshot) and we need to supply the…
How to sign a signet document ?

Hi,

We plan to used signed documents with our custumer.

The document we will use is already signed by one of our managers.

When we use one signed document, the first signature is lost.

DMN

…
can't update document

Hi,

is there a scenario or situation, the document can't be updated (such as re-order, delete, add etc)? 

thanks,

Cindy
Signed and all signatures valid. Document was updated after signing.

I keep getting this message "Signed and all signatures valid. Document was updated after signing."  Nothing was updated, just downloaded the document.  Is this valid?  It has been rejected by a vender because it looks…
Text tag name

I have one question regarding Text tag, can we define a name for a text tag?

For e.g, in the below text tag, can we set a name as well? So that when we retrieve the value we know that the…
document extraction for text area

Regarding document extraction, I read the following information from your website, and doesn't mention not support for text area, So what's the tag should put in the PDF file…
Transaction report that identifies the Delegated user that managed the transaction
delegatedTransaction

I have run the UI based transaction report and only the sender information is provided in the excel file.

I have run the delegation report which only provides me the delegation activities, nothing transaction level related.
Choose to Decline to Sign

I have set up the option for signers to have the option to decline, but I do not see this when we test it. Occasionally, a document is forwarded for signature, but the final approver does not want it signed for various reasons. We would…
Error message
errorError messages

Hi,

I received the following message during the eSign. Could I know in what situation I'm receiving the message below?

 

Could not create a new package. Exception: Could not upload…
Signature Pad Compatibility

We are looking into Signature Pads, for Capture Signature, that are compatible with OneSpan.  Are there any recommendations as to which ones will work best for this?

 
Flattening PDF before calling OneSpan Create Package API
Create PackageFlattenPDF couldNotBeFlattened

Hi! All

Our team has been leveraging OneSpan createPackage API to create package and call the signingURL to successfully eSign PDF forms leveraging text anchors. 

…
Getting documentid for SIGNED document into Notification

We currently received notifications when the package is completed "PACKAGE_COMPLETE" however the documentid property is null. 

when I get the package contents I can get the list of documents but the status on the…
eSigning In-Person on MY Device, How?

New user of OneSpan.  In my job, I have to have documents signed by talent. This usually happens in person, on a video shoot.  I have been trying to determine if there is a way to set up template that will allow me to pull up…
Signer status

Hi,

In the OneSpanSign.Sdk for .Net I am missing the field signed on the Class OneSpanSign.API.Approval.

Currently we only have the DateTime? property Accepted which is visible in the SDK Package -> Documents…
Save Progress during signing

Hi. Is there a configuration setting that we could enable where a signer could fill out a document, then save their progress, then subsequently come back to finish filling it out and complete signing?