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Connecting to Sandbox
Hi , I am able to connect to Sandbox from my personal laptop, while connecting from my office getting connection refused, do we need to enable open any specific port or modify any firewall settings? Could you please suggest? Error…
Holographic Signature
Team , Is it possible to add a Holographic Signature ? Regards Surya
Callback notifications when the callback server is unavailable
What happens when the server that is setup to receive callbacks isn't available due to a network issue or an issue with the server itself. Are any attempts made to retry the notification. Also, are there any suggestions on how to handle…
SIGNER_COMPLETE event notification
Hi, We would like to use the signer_complete event notification so that we get notified on when a signer for a given package has completed signing. Below is the event that we receive but the event has no indication of which signer…
SMS Authentication for Signing Ceremony
Hi, We have been using SMS Authentication for Signing Ceremony. First time when user clicks on link in email, a sms was sent. But after 2hr when user clicks on the same email link again no new code was generated and was able to use the…
Update a document in a package
I see there is a RESTful API to update an existing document in a package. Is there a function call in .Net SDK to achieve the same thing? Or, do I need to call 'delete document' then call 'add document' if I want to use .Net SDK? Also, if…
Set up Forms to sign on Business Website
Good morning, We would like to discuss how to go about adding esign to our business website. The best way to explain what we would like is to have you go to our website page for feedback (https://www.ksstate.bank/feedback/). This is the…
java.util.concurrent.TimeoutException
I receive eSignLive Callback failed emails sparingly, even though I receive the callback successfully. The email body resembles the following: URL: https://wwwmywebsite.com/listener/ Payload: {"@class":"com.silanis.esl.packages.event…
How to Remove Scroll Bar in the esign page
I want to remove the scroll bar in the esign iframe. we need the iframe height should be dynamic and match to the content height. Please find the attached screenshot. I am getting two scrollbars business don't want that. So want the iframe…
unsupportedFileType
Hi, when we create the package or upload the new document, I got 'error.validation.unsupportedFileType' error? in which scenarios, this error will throw? thanks, Cindy
How to change API Key for sandbox account

We need to change the API Key for our sandbox account. How can we do that?
esign Mobile
eSignmobile

 

eSign Document is embedded as an iframe. While the signing ceremony is being performed on  mobile we came across unexpected behavior on clicking of Cancel in the pop-up (which is launched when we tap to sign)

…
Optional Textfield/Checkbox

In the documentation for Document Extraction, it explains that a Textfield or Checkbox must be completed before a Signer can sign a package:

 

Before signing, Agent1 must…
export signed documents and audit trail
exportaudit trail

I want to be able to download the signed documents and audit trail for all customers completed transactions? Is there any easy way to do this without having to go through the transactions one by one in the UI or writing an integration?<…
In the callback JSON payload what is in the sessionUser property?
callbackcallback event notification

For the different callback notification events in https://community.onespan.com/documentation/onespan-sign…
roles

Hi,

from the documentation, there are 3 pre-defined roles: admin, manager and sender. Another concept is about 'owner' as user type? what's the difference between 'owner' vs roles? and can anyone be 'Owner'?

 <…
Is there a way to detect if a PDF was signed by OneSpan Sign?
signed document

If we have a common document storage for all sorts of PDF documents, is there a way for a program to inspect a PDF to determine it was signed using OneSpan Sign, and not just a PDF from other sources.
report

When you perform a run report function do you have the ability to export it or download it?
change the wording of button

Hi,

does the wording for the button such "opt out' or 'decline" can be changed? if so, does it apply to system level or account specific?

 

thanks,

Cindy
Increase the document size upload from 10MB to???

Is it possible to change the upload size of documents to larger than 10MB, something more like 25MB?
email complaint template

Hi,

 

how to test email.complaint template? we are using CIBC SMTP server?

thanks,

Cindy
weekly account owner report

Can a customer pay for a customized report?  We want to change the current account owner weekly report to only show "False" AND to display ALL the "false" transaction not just in the past week.

If this is possible who can…
Error on "Confirm"

Does anyone know why the user would receive this error when they confirm?
Template with blank recipient

I'm creating a template and it appears I have to set the recipient as placeholder and when the users use this template they have to change it from placeholder to recipient?  Is there a way I can create a template that has the…
delegation limit

Can you confirm if there is a limit to how many delegates you can have.