Topic Replies Freshness Views Users
Normal topic
Hi, We have a typical business case wherein the Admin Assistant creates a package for signing. The Signer is required to upload an attachment and sign the document. The package is then routed to the Reviewer who is required to review the…
Normal topic

The sender only wants to receive an email once the signing process is complete... is this possible to setup ?

Normal topic
Hello, I could see the package is still in progress even though all the signers have completed signing all the documents. We couldn't understand why it happened. Could you please help me out with this. packageid: …
Normal topic
Hi team, Our client is asking what status a package would reach if there were ONLY recipients (no signatories in the package). Does OneSpan Sign system track when the recipients open the package? Does that count as “Complete” for that…
Normal topic
I noticed that packages are removed in my sandbox. Are you cleaning it frequently ?
Normal topic

Have tried every possible parameter to PackageService getJournalEntries that I can imagine and every value returns a 404. I added several notary journal entries to package ArdXvFMXC6rdEW6lpzHYhb4T1Pk= can you tell me the…

Normal topic
Hi, Could you please tell me if the following is possible using esignLive UI (we do not want to go the API route) 1) If the package has say 5 signers , can we set it up such that the first 3 sign sequentially and the last 2 in parallel …
Normal topic
We are integrating eSignLive in our application and we have a situation where Business would need a partially signed document. In other words, let's assume that there are 3 signers on the document and the details have been passed to…
Normal topic

Is there any way to get the password to unlock a file that has been signed in OneSpan? Our users sometimes need to edit the document in Adobe after it has been signed. I have seen a couple other similar questions here, but no definitive…

Normal topic

Hello there,  I do not believe we ( Vancity ) are using PCC ( Personal Certificate Client ).  Please provide your confirmation.

Normal topic
Hi, One of our testers performed below use case: a) Signed the document using eSignLive b) The digital signatures were captured in the signature block c) Downloaded the signed copy from eSignLive & opened the PDF d) Clicked on the 'Fill &…
Normal topic
Do we need to create new forms (pdf) using GUI or existing forms (pdf) will work with minor modification ?
Normal topic

I have a PDF that has a number of editable fields, when the signer completes signing the fields are no longer editable but when the sender downloads the signed document it is still editable. 

Lori

Normal topic
I read that now OneSpan can automatically identify the form fields if a pdf file with forms is uploaded. Is there a standard syntax we can use to name the form fields so that they are automatically recognized?
Normal topic

I've been looking for the PHP snippet to get e-signed person details. I found the below help from OneSpan documentation section. 

https://www…

Normal topic

Does anyone have a protip on how to quickly place signature anchors on a document? I am often guessing the top and left values and then creating a full transaction to see if I got close.  Is there a faster way to get this…

Normal topic
Hi, Let's consider a practical scenario where there could be a possibility of feeble internet connection at the customer location, In such a case, can I print a copy of the document (yet to be electronically signed) from eSignLive ? Is…
Normal topic

Hi,

currently I have a client with large document size (1870k), and this document is combination of several other documents, some of them with signatures, and some of them without . 

I am looking for the option…

Normal topic
I am new to eSignLive still in the Sandbox, thought I would explore the QR Code. It doesn't seem to work. I created a package using the WEB UI, and for one signature I placed the signature and also added a QR Code. Sent the package and…
Normal topic
Can you please provide an overview of how QR code works? If a QR code is created for an eSign package, is there a time limit for how long the QR code will work? There is a client who wants to print the QR code and scan it with the app at a…
Normal topic
Are there any utilities for purging expired eSignLive packages? In other words, is there anyway we could have you purge packages that are older than a certain specified number of days? Or maybe purge all packages created before a certain…
Normal topic
Question regarding Document Signing Certificate of Completion with session purge: A customer is asking if he could purge an eSignLive session, would the Document Signing Certificate of Completion also get purged or does it maintain a…
Normal topic

Hi,

Quick questions regarding 11.42 release.

The opt_out function will be deprecated and we would like to know if its gonna replaced by something else ?

Also, what is the difference between opt_out function…

Normal topic
Hello, Could you please provide answers to these questions? W What user authentication model will esignlive be using? 2- What digital certificates are esignlive using? 3- Where are the records stored and how are they inventoried…
Normal topic
These questions are regarding the Evidence Summaries we have available for each package: – Does the signer role listed have to be unique regardless of a unique package? Example: Package1 – signer1, signer2; Package2 – signer3,…