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When will SDK v11.34 be available for download for use with SandBox
.NET SDKv11.34

Hi,

 

Could you please advise when the new v11.34 will be available for download from https://community.onespan.com/products/onespan-sign/sdks#eSignLive_.NET_SDKs?

my sandbox account is already at…
What is the difference between email.notify.mobile and email.notify

Hi,

email.notify.mobile

This template sends a signer an email with a link that can be used to capture their signature on a mobile device

email.notify

This template re-sends an email…
Discard Draft
.NET SDK

Hi,

Is there a way using the .NET SDK, to discard a draft version of the transaction and go back to its previous in-progress version?

 

Thanks
Extracting/Organizing a completed signature document

We had a question come up regarding ability to export individual pages from a completed signature document. This is possible in Acrobat from a downloaded completed docusign file. However when trying to access the same functionality in…
Search function looks different in the sender account

Hi,

I found the 'search' function is in different place when user login the account. I assume this's account setting different, if so, could you please let me know what setting is impacting the behavior?

 

…
Change document page orientation

If I upload a document and a signing page is upside down am I able to rotate it?
unlock signer doesn't work when transaction is completed via sender UI

Hi ,

In on-prem v11.25, currently when the transaction is completed and signer received the completed email to download, and…
Keep Package Open Util Explicit Close

Does a package automatically complete and close when the last signer signs? Is it possible to keep the package open - so we add another document for example - until we call an explicit operation to close/complete the package (even if…
SMS authentication

Hi,

for signer SMS authentication option, does it only send SMS code to the cell phone? if the signer doesn't have cellphone, does it do text-to-voice to a landline?

 

thanks,

Cindy
Esign Offlince Capabilites
react-nativeoffline signing

Hi,

 

I am looking for a Pointers/Direction on how to start implementing the Offline Capabilities for Signing the Document.

Please let me know if there is any documentation or any one implemented.&nbsp…
number of packages in the Inbox

Hi,

from the screenshot I attached, there are total 14 packages in the inbox, but I only see 1 package in the inbox

could you explain where are other 13 packages ?

thanks,

Cindy
Using Copy Tool with Subaccounts

Hi Duo

I have a customer that wants  to copy the templates or  Layouts from their FedRAMP Sandbox subaccount to a different Sender in a different subaccount in FedRAMP production

…
Copy Tool - Another Question

Hi Duo;

This Copy Tool question is from another customer. They are trying to migrate all templates and layouts from all senders in their Sandbox account to those same users in the Production account. I should point out…
File Size for document upload

Hello,

We are witnessing an issue with Document upload with large document sizes. I wanted to know what the limitations are of the platform. 

The size of the document we tried to upload is 162 pages and it is 2…
Email Journalling

Hi

Just checking if there is any new techniques for email journalling.

We are in an industry that requires a record to be kept for each email communications. For the email originating in OneSpan SIgn accounts, we…
Getting URI redirect error when while integrating with salesforce using connector

we get attached error:

 

error=redirect_uri_mismatch&error_description=redirect_uri%20must%20match%20configuration
Valid sender requires both a first name and a last name

Valid sender requires both a first name and a last name, but what about when the sender is a company or only has one name. There is no ability to leave one blank.

In the OneSpan UI, first name and last name are both required…
Bulk Add won't work

Trying to upload 13 senders but get the attached error, why?

 
restrict senders to only use templates

Without an enhancement request is it possible to restrict a group of users to only be able to select a template and not allow them to upload documents?
New Signer Experience sandbox?

I am testing the use of the JavaSDK in my local environment using my person sandbox API key. It has worked fine with the classic experience, but my organization is moving to NSE and I want to test documents that I create with NSE. Can I…
get acceptance date from 'Electronic disclosure and Signature consent' document

Hello!

we need to get date and time when user click to "Accept"  'Electronic disclosure and Signature consent' document.

could you please tell me how to this?

thanks,

Alex
OneSpan Sign Callback failed
webhookcallback

Hello,

We have an azure function setup to listen to onespan callbacks which works great nearly all the time, but on the rare occasion we get a failed callback. I supposed there is a number of reasons that could happen. In this…
SMS phone number recorded in the package details

Hi,

I created the package with signer SMS authentication with phone number, when I asked our admin to search for package details in the back office, they sent me something (see attachment), but there is no phone number logged…
Question release 11.42

Hi,

Quick questions regarding 11.42 release.

The opt_out function will be deprecated and we would like to know if its gonna replaced by something else ?

Also, what is the difference between opt_out function…
Error while confirming document

Hello,

I need help with an error message relatef to hornetq that we detected  in one of our prod environments. The related package has 5 documents, 4 documents were successfully signed and the last one signing…