| Topic | Replies | Freshness | Views | Users |
|---|---|---|---|---|
Normal topic
Hi! We have some roles in our account for control access management. We want the ability for designated user (Roles & Permission) to be able to access and download the evidence summary for ALL completed packages. … |
||||
Normal topic
Hi! When I use the tool (OSS - Package Export & Download Tool - v1.3.3.jar), I can log in with user and password or with API Key. Can I download all packages created with a especific user (sender user)with this… |
||||
Normal topic
Hi,
I want to know if it is possible to Remove or Modify the screen that comes after completing the document signing part. Please refer to the attached screenshot for reference of the screen <… |
||||
Normal topic
Recently we noticed the signatures on our documents no longer include the watermark and printed name. One example package is wGpuybDPEhS1c21qL4F_uCSi0WI= The only change I can think of we made recently was to turn off the… |
||||
Normal topic
Hi, I am trying to use the OSS - Template and Layout Copy Tool to copy a template from my Sandbox test account to our Production account. I enter the Source/Destination API keys and environments and hit Test Connection… |
||||
Normal topic
Hello, Our organization was recently setup with a Sandbox and Production account, and 3 Admin accounts in each environment. We requested this setup as we were under the impression that this would enable… |
||||
Normal topic
I'm aware that OneSpan saves past signer's details so that it is easier to populate them in drop down when I create the transaction for the same signers. Is there a way to clear that data from the drop down if the signer is no longer… |
||||
Normal topic
HI there,
I wondering if there is a feature in OneSpan signing which allows for Signer to add document to the transaction. Please advice. |
||||
Normal topic
This question is related to an older forum item (My Account - Signature | OneSpan Community Platform) I am seeking… |
||||
Normal topic
At Onboarding Accounts we have an issue with customer signed documents including Customer Agreement, Statement of Income, Customer Consent which in some cases OneSpan does not return to PEGA or there are delays in response. which causes… |
||||
Normal topic
Hi forum
I'm editing and old template in OSS Web. Where can I set document properties when I add a new document to an existent template. When I select 3 dots next to document name only "preview… |
||||
Normal topic
Hello, if two signers are required in a group, can it be configured? |
||||
Normal topic
Sometimes we encounter an issue where we need to change the signer on the package. I know I could resend a package to the new signer, but this would require us to start from the beginning. Is there a way to change the signer after the… |
||||
Normal topic
Hello,
Are we able to have the "signing date" display based on user time zone?
For example, if the customer is accessing eSignLive in a pacific time zone, display signing date with PDT. And a customer in mountain time zone display… |
||||
Normal topic
From the UI perspective, it feels like "opting out", and "declining" are the same thing.
Can you please explain what is occurring behind the scenes in the application that makes these buttons different? Otherwise, we are inclined to… |
||||
Normal topic
Hello,
I've shared my template, but I still can't see the newly created template in my sub-account's dashboard. Any ideas on this?
Thanks! |
||||
Normal topic
We would like to have multiple senders creating and sending transaction. But we want one or more accounts to be able to see all the transaction that are in draft, completed or in-progress for all senders. These user… |
||||
Normal topic
In my current setup, I have a main custom object with two buttons: "Generate Contract" and "Send For Sign Off". The first button uses Conga Composer to generate the contract document and saves it to the main custom object. The second… |
||||
Normal topic
Hello, Is it the case that any customer email address ending with .inc (as in [email protected]) would be considered invalid in the OneSpan v7.0 on premise setup? If yes, is there any way to overcome the limitation… |
||||
Normal topic
When the sandbox send the email in English to a signer, how can I customize the contents in Japanese ? |
||||
Normal topic
Why is my confirm button disabled, after I accept the signature the confirm button won't let me click. |
||||
Normal topic
Our OneSpan account is customer-facing and we support French speaking customers. Most of the signing process translates to French properly expect the 'Thank You' message attached. Is there something we're missing that triggers… |
||||
Normal topic
Hi, When opening a new Template in the designer view embedded in our app I've noticed some things with the Add Recipient form: 1. By default it selects Recipient when the package type is Template. It would be… |
||||
Normal topic
Hello team, I have to show the one span document in an iFrame of width 615px. But the One-span document I get has big margins around it. How can I tweak the document width as per my iframe size.? What's… |
||||
Normal topic
Hi, Anyone knows if its possible to update or hide the "Next" button shown on the NSE interface (the one on top of the document to sign). |
