| Topic | Replies | Freshness | Views | Users |
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Got a notification that OSS-US-PROD-2 will be upgrading OS during a 3 hour window and it made me realize I do not have enough knowledge about the OneSpan production environment to know what this means for us. I see… |
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Good morning, I am an insurance administrator and attempting to use the Bulk Download Transactions tool that was provided to me by OneSpan Support. We have over 500 new employees that are required to sign their benefits… |
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Hi Duo; Can you share the link to the most current ADA Compliance documentation and the most current VPAT? You can send link to the email registered to this account. Thanks!
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Hi Duo, I was trying to send the transaction to sender for signing as well. In some of the instances in our use cae, there might be a case where the sender also needs to sign the transaction. If I am not wrong, I had… |
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Can the validation error message be supplied in some way when doing external verification? |
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I use the event notifier with a Iframe (https://community.onespan.com/documentation/onespan-sign/codeshare/esignlive-event-notifier) for couple years in my projet and when I have configure it initially the event to check for completion… |
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Share from support ticket: What is the international SMS phone number format for OneSpan Sign? |
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Hi All, I'm starting integrating the signing platform through a POS application I've used other signing platforms but the name of the entities seems to be different so I'm quite puzzled about where/how to start. … |
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How can I enable KBA for my sandbox account? I need to be able to create a package with KBA enabled for troubleshooting purposes. |
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Is it possible to obtain/download/print a copy of the document that includes all the fields and labels created in OneSpan Sign, positioned as they appear to the customer during the signing process? Essentially, can we print a replica of… |
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We have some users who have created many shared templates/layouts for our employees to use in OneSpan Sign, but have never sent any packages themselves. If one of these users leaves the company, I am assuming their templates/layouts… |
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Hello I am using document extraction approach using REST API and able to create the Transaction successfully. The problem I am having is that when I click to sign, it opens image capture screen like in the attached… |
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If we submit a ticket and have a user moved from one of our Production OneSpan Sign accounts to another of our Production OneSpan Sign accounts, does this also move their transactions, templates, layouts, etc.? We have one account that… |
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Hi! All We have a requirement where the user need to fill in forms with additional fields being entered in the PDF post OneSpan signatures. However, since the below end-point gives us the PDF which is not editable… |
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Hello What is the maximum length of the subjectline in the emails we can use? |
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Hey! I have a couple of general queries regarding the movement of a transaction into "Trash" that I have been unable to find answers on. 1. Are we able to add a user-defined reason for why something was trashed? We… |
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Dear all,
I am creating the signatures and we have 50 - 100 pages contracts. I need to be able to create e-signature and initials for multiply recipients, and I would like to do it one time per recipient. … |
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Hello! We've recently adopted a group recipient into our templates and now need to migrate all our templates across our other sub-production environments, with a view to then do the same into production. We've been… |
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Hi there, I'm trying to add a couple radios to a single group and name that group. I've tried the "Add to group" button but nothing happens (at least from what I can see)
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I created a template and added a bunch of fields. When I created them I did not set field names. Now when I go back and try to add a field name, when I click on the field name input and type, nothing happens. |
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We are using a word document that has embedded tags. We have a required field that one of the signers has to fill out before signing, and this required field is at the end of the document
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Hi, would you please share the code sample how to get JavaScript event notification without iFrame? i only can download the code with iFrame from https://community.onespan.com/documentation/onespan-sign/codeshare… |
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Is it possible to capture data for each time a user log's in/ log's off of the Onespan Sign web portal? |
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Dear All, Currently, we have users around 400 users to create on our OneSpan. We would like to seek you support by providing the guideline and script to run mutli users. Could someone help me, if create 1 by 1 we need to… |
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Hi |
