Topic Replies Freshness Views Users
Disable Accept Only

Hi there,

Is it possible to disable the 'Accept Only' check box from tagging layout page?

Thanks,

Calum
Maximum number of templates that can be created

What is the maximum number of templates that can be created under a single Esign account. 

I am attaching a screenshot for reference of template that I am referring to. IS there a limit on this template number under one…
eSign iFrame on a mobile device
What is the user experience like with an iFrame on a mobile device? Is it responsive? If not, can the iframe initial load go directly to the signature placeholder? And for the user to review document, panning and pinch zooming would be…
Attachments visibility for Signers
Hi, We've a scenario where in we are using the Fast Track feature. The Fast Track template has one document that is signed by two signers. The fast track signing url is for vendors to sign on the document and upload supporting documents…
API Key
api key

Hi,

 

Having a little trouble getting an API key so I can start using the product... I signed up for a developer sandbox and got an email with the following instructions.

 

Get started…
When a signer SMS cellphone can be update

HI,

After a package is created with sms authentication, could you please let me know when I can update sms cell phone and when I can't update this sms cell phone?

 

Thanks

 
Access Denied
access deniedSignee error

Can some help me out with this error message?  The first signee had no issues but the second signee went to the package a day later to sign and then received an Access Denied.  Is it possible there was some kind of…
email template BCC'd getting full

Has anyone experienced issues whereby the sender starts receiving messages that the signers email address may be wrong and it is somehow related to the how the emails are managed / archived.  It appears the email address box is…
merge account

Hi,

I want to merge one owner account to another account. from the merge sender option, 3) before merging the account owner to another account, please set one of regular sender of origin account as account owner.

my…
TimeZone Settings
time zone

Guys,

I am using this as a reference for timezones.

https://www.onespan.com/blog/onespan-sign-release-1121-time-zone-support

…
Bulk transfer senders from one account to another
Sender Managementbulk uploadtransaction details

Hi,

We are creating new Onespan Sign accounts, and need to transfer senders from older accounts to the new ones. Since there are over 1,000 senders to transfer between accounts, is there a way to do it in bulk ?

Also…
Accept TIFF upload format

Is there a reason why you can't upload TIFF file format?

 

Thanks
Override $PACKAGE_OWNER_EMAIL via API SDK

Is it possible to override $PACKAGE_OWNER_EMAIL when createPackage via API SDK?
When will SDK v11.34 be available for download for use with SandBox
.NET SDKv11.34

Hi,

 

Could you please advise when the new v11.34 will be available for download from https://community.onespan.com/products/onespan-sign/sdks#eSignLive_.NET_SDKs?

my sandbox account is already at…
What is the difference between email.notify.mobile and email.notify

Hi,

email.notify.mobile

This template sends a signer an email with a link that can be used to capture their signature on a mobile device

email.notify

This template re-sends an email…
Discard Draft
.NET SDK

Hi,

Is there a way using the .NET SDK, to discard a draft version of the transaction and go back to its previous in-progress version?

 

Thanks
Extracting/Organizing a completed signature document

We had a question come up regarding ability to export individual pages from a completed signature document. This is possible in Acrobat from a downloaded completed docusign file. However when trying to access the same functionality in…
Search function looks different in the sender account

Hi,

I found the 'search' function is in different place when user login the account. I assume this's account setting different, if so, could you please let me know what setting is impacting the behavior?

 

…
Change document page orientation

If I upload a document and a signing page is upside down am I able to rotate it?
unlock signer doesn't work when transaction is completed via sender UI

Hi ,

In on-prem v11.25, currently when the transaction is completed and signer received the completed email to download, and…
Keep Package Open Util Explicit Close

Does a package automatically complete and close when the last signer signs? Is it possible to keep the package open - so we add another document for example - until we call an explicit operation to close/complete the package (even if…
SMS authentication

Hi,

for signer SMS authentication option, does it only send SMS code to the cell phone? if the signer doesn't have cellphone, does it do text-to-voice to a landline?

 

thanks,

Cindy
Esign Offlince Capabilites
react-nativeoffline signing

Hi,

 

I am looking for a Pointers/Direction on how to start implementing the Offline Capabilities for Signing the Document.

Please let me know if there is any documentation or any one implemented.&nbsp…
number of packages in the Inbox

Hi,

from the screenshot I attached, there are total 14 packages in the inbox, but I only see 1 package in the inbox

could you explain where are other 13 packages ?

thanks,

Cindy
Using Copy Tool with Subaccounts

Hi Duo

I have a customer that wants  to copy the templates or  Layouts from their FedRAMP Sandbox subaccount to a different Sender in a different subaccount in FedRAMP production

…