Topic Replies Freshness Views Users
Senders names changes

We have users that have changed their name which results in a change to their email address that impacts their account with OneSpan.  What has been the best practice there, as we have single sign-on, once the user have changed…
Can't convert placeholder to normal recipient in the designer
designertemplate

I have created a template with a placeholder on the OneSpan website. When I use this template in a transaction, I am unable to change this placeholder to a normal recipient in the designer, and so I am unable to actually create and send…
Deleting Draft

How can I delete a draft?
What is the difference between email.notify.mobile and email.notify

Hi,

email.notify.mobile

This template sends a signer an email with a link that can be used to capture their signature on a mobile device

email.notify

This template re-sends an email…
Document visibility in sender UI

Hi,

Is Document visibility available in sender UI?

 

thanks,

Cindy

 
Text tag extraction vs Document extraction

Hi,

normally we did document extraction and it works fine. now our client has the sample form with text tag extraction, but i tried it, it seems not working. 

could you let me know how to make text tag…
The document failed to upload and may be locked. Please check the document and try again.
templatedocumenttext tags

Hello,

I am trying to add a document to template, but getting below error. My document has text tags in it.

Error:

The document failed to upload and may be locked. Please check the document and try again.<…
email account invitation html

<a href="$LINK_URL;">REGISTER YOUR ACCOUNT</a>

 

I was wondering if there is a specific URL I should be including in the html code?
PHP Code to get e-signed person details
PHPeSignature

I've been looking for the PHP snippet to get e-signed person details. I found the below help from OneSpan documentation section. 

https://www…
Email ID change for User Can we transfer all transaction from 1 account to other account.
#email #customdomainemail change

We have requirement where user are transferred between departments and his/her email ID changing (e.g. [email protected] to [email protected]). We can…
How to exclude user with status Llocked from Signer/receipient search List
search signerssearch

How to  exclude Lock user from Signer/receipient search List - I am getting search result even if esign sender/account in Locked status? How can i make sure only Active status users list should be displayed and available for…
Error when adding text tag
text tags

Hi,

When I add the following text tag, I receive a format error:

{{esl:Signer1:textfield:size(40,15):Maxlen(3)}}
Signature Pad Signing

Is it possible to use a signature pad with written signature using the OneSpan web site? The examples I have seen are all click-to-sign. Any Java code examples you can point me to?

 

Thanks
Template with groups

I want to setup a template where  I have setup 2 groups one called Advisors the other called Manager.

Each of the groups will have multiple users in each, when the template is used by the sender would they be able to…
sender onbehalf in sender UI

Hi,

I am a bit confused about  “Delegation” scenario vs sender onbehalf owner scenario, are those 2 different thing? 
Suppress Email to Signers?

Can I turn off the email to signers? I had expected a     .withSettings(newDocumentPackageSettings()
                            .withInPerson()…
When will SDK v11.34 be available for download for use with SandBox
.NET SDKv11.34

Hi,

 

Could you please advise when the new v11.34 will be available for download from https://community.onespan.com/products/onespan-sign/sdks#eSignLive_.NET_SDKs?

my sandbox account is already at…
Logo Header & Footer email templates

In your email templates am I able to place our company logo and footer information?
Evidence summary via sender UI

Hi

From sender UI, when user click the download button, it will download all the signed document as zip file, is it possible to include evidence summary for each package when clicking ‘…
blacklist

How does someone get on the blacklist and how to you get them off, this is causing major issues for our business.  How do I get a list of email addresses that are on the blacklist.

 
How to unlock a signer on a package that is Complete
unlock signer

I have a package that was sent out for signing and was completed successfully.  The member is now trying to access the documents to review for their records and have input their Q&A incorrectly too many times.  When I open…
update email after signing started

Hi,

 

I saw one post in the forum, and saying after signing started, not able to update the signer's email address. but I tried it with SDK call and it seems works for me.

anything I missed?
Flattened Document vs Unflattened document

Signer can be configured to receive flattened OR unflattened version document. I’d like to know what is pro’s and con’s about flattened vs unflattened version document? What is your recommendation for signer?
Certificate Install Question

Trying to go thru the steps described here:

https://community.onespan.com/products/onespan-sign/sdks

My keytool list shows the required…