Topic Replies Freshness Views Users
UI effects and tabbing

I am fairly new to OneSpan sign API. I'm using Java SDK. Two questions:

I've noticed that when I tab through fields, a certain field is skipped. If I keep on tabbing, I eventually reach the skipped field. Is there a way…
Salesforce Lightning -Opening Packages using Microsoft Edge

Anyone had problems opening esign packages using MS Edge?  Click opens new tab but returns a user back to the salesforce record without showing the package record
Esign Offlince Capabilites
react-nativeoffline signing

Hi,

 

I am looking for a Pointers/Direction on how to start implementing the Offline Capabilities for Signing the Document.

Please let me know if there is any documentation or any one implemented.&nbsp…
Is it possible to upload custom CSS for a given OneSpan Sign account to configure it's look and feel?
Administrationaccountsettings
Delete layout from backoffice

Hi,

is there any way to delete the layout from backoffice?

 

thanks,

Cindy

 
Integrating OneSign Dashboard with Current Laravel Application
webPHPAPI

Hi,

We would like to embed or integrate the onespan sign product inside our web application, like the attached sample process (please see attached png file)

Sorry for this basic question:

1- basically I'm…
Flattening multiple signed documents

Hi,

We have a need to flatten a large number of signed/locked documents. The following API call works great for one document at a time: GET /api/packages/{packageId}/documents/{documentId}/pdf?flatten=true

Hoping…
SMS authentication

Hi,

for signer SMS authentication option, does it only send SMS code to the cell phone? if the signer doesn't have cellphone, does it do text-to-voice to a landline?

 

thanks,

Cindy
Keep Package Open Util Explicit Close

Does a package automatically complete and close when the last signer signs? Is it possible to keep the package open - so we add another document for example - until we call an explicit operation to close/complete the package (even if…
unlock signer doesn't work when transaction is completed via sender UI

Hi ,

In on-prem v11.25, currently when the transaction is completed and signer received the completed email to download, and…
One Span - E signature Integration with Pega 8.3
Pega

We want to integrate Pega 8.3. with One Span E signature. Actually, we tried to configured in SandBox with POC proposal. 

I am following a QuickGuide on Web: 
apply handwritten signature to the document

Hi,

I saved the handwritten signature in the account under "Identity" tab, and in the document, I put a signature with "capture signature' type, but when i signing and click the signature box, the saved signature not applied…
Access denied to delete package
deleteaccessdenied

Hi,

I'm having an issue when trying to use the delete feature to permanently delete a package.

Using the Java SDK, I simply execute the following line.

eslClient.getPackageService().deletePackage(new…
Language
languageemailconsenttemplate

Hi,

I'm finding the language settings to be quite confusing and don't see a thorough guide explaining it. Here are some questions I have. If there is a guide, please point me in the right direction, else I'll need some help to…
Force New Signature for each Document

The default behavior is to use the same signature across the entire signing session. One of our clients demands the user provide a signature for each document. We plan to use mouse-signing. Is it possible to force this behavior thru the…
configure a default signature type at the account level

Hi,

I'd like to know hot to  default the signature type at the account level?

…
state of transaction once retention period expires
retention

Hi - 

Can someone confirm to me what the state a completed transaction inherits once its retention date expires? apparently they are deleted after retention period expires rather than archive?

 
Search function looks different in the sender account

Hi,

I found the 'search' function is in different place when user login the account. I assume this's account setting different, if so, could you please let me know what setting is impacting the behavior?

 

…
data retention and doc access
retention

Hi - 

trying to confirm some data retention setting and its affect on being able to retrieve documents.

if we set the data retention at 0 days for completed transactions does that mean that the signer…
Over arching Account Owner

Does OneSpan have what I'll call a super ID that can make changes on any account on behalf of the owners?
Creating a Reverse Proxy Using IIS
Reverse ProxyIISThird-Party Cookies

We are facing an issue with third party cookies in Safari and in other browsers where the users have the third party cookies disabled. Currently, we have the URL"https://sandbox.esignlive.com/access?sessionToken={sessionToken}" in an…
Fields - misplaced after PDF sent to customer

Few Senders reported that when they set up the Fields such as Signature / Signer Initials they got misplaced from their side however from signer side - the document was fine and can be completed the signing without any issue.
Extracting/Organizing a completed signature document

We had a question come up regarding ability to export individual pages from a completed signature document. This is possible in Acrobat from a downloaded completed docusign file. However when trying to access the same functionality in…
Signer IP Address

One of our clients tells us they want us to capture the IP of the signer. While we could make our best attempt to do this through our application, I can concerned about remote signing since this is not under our control. Does OneSpan…
Discard Draft
.NET SDK

Hi,

Is there a way using the .NET SDK, to discard a draft version of the transaction and go back to its previous in-progress version?

 

Thanks