Topic Replies Freshness Views Users
6 different timezones

If our account owners are all in Toronto but our senders are across Canada  do you suggest that senders set their own personal profile timezone? 
Callback event
callback listener event notifications

Hi,

Application listener (callback URL) is not available when OSS triggers callback event upon completion of the transaction.

1. What happens to the requests that were completed at OSS end but not posted to…
Automatic French Sign Process
frenchsigninvokeautomaticAPIemail

We would like to know the following

 

  1. Can the Esign Emails be invoked in French?
account.invitation email error

Support team says my html template is fine but why is this error showing when an invitation is sent out.

 
Customize image on eSignature

Is it possible to replace the purple circle image on the signed document? I understand this is the OneSpan logo so thinking probably not - but we did have a customer ask about this. Thanks.
email template Account Invitation

How does this template get generated in French if all we input is the users email address?
Coding Style

Hi,

Does OneSpanSign support both Pascal and Camel casing?

if no, can you pls share what does it support

Thanks

Naresh
Evidence Summary not being received due to 10MB size limit

You do have a 2021 enhancement request that is on your priority list to increase the MB size.  however in the meantime we are having issues with the ES not being emailed.  We've sent out numerous communications to tell…
New malware scanning on document upload - any test, specs, or test cases you can share with our corporate security for review
Document upload

Hi,

I am discussing with my corporate security to allow our teams to use the upload document feature with the malware detection. I was wondering if there is any thing I can share with our security team about the malware…
File Size for document upload

Hello,

We are witnessing an issue with Document upload with large document sizes. I wanted to know what the limitations are of the platform. 

The size of the document we tried to upload is 162 pages and it is 2…
Using SDK to deploy API in Kubernetes cluster

We have developed an API service wrapper for OneSpan Sign, using .NET framework 4.7.2. This service is currently deployed within an Azure Service App. We are investigating the possibility of moving this service to a container and…
SSO identity provider

 

Hi,

Per https://community.onespan.com/documentation/onespan-sign…
Limit on Q&A/challenge response questions
validation

Is there a limit on the number of questions that can be presented for validation. The code examples use two Q&As and the UI has a limit of two. Does the API have the same limit?
Delete sender account via sender UI

Hi,

our client tried to delete account in the Owner account via Sender UI, after he clicked 'x' (delete) button, nothing happened in the GUI, but we found there is error in the log, any idea?

 

…
Legacy Documentation for OneSpan version 6.2

Where may I find documentation, code share, etc. for OneSpan version 6.2?
Copy Tool - Another Question

Hi Duo;

This Copy Tool question is from another customer. They are trying to migrate all templates and layouts from all senders in their Sandbox account to those same users in the Production account. I should point out…
Using Copy Tool with Subaccounts

Hi Duo

I have a customer that wants  to copy the templates or  Layouts from their FedRAMP Sandbox subaccount to a different Sender in a different subaccount in FedRAMP production

…
number of packages in the Inbox

Hi,

from the screenshot I attached, there are total 14 packages in the inbox, but I only see 1 package in the inbox

could you explain where are other 13 packages ?

thanks,

Cindy
how to create package with digital signature

Hi,

I'd like to know how to create package with digital signature PDF form (see attachment), normally we have PDF form with Acro field. could you please share the API/SDK create package payload ?

 
Branding question / multiple branding options if using API

We are using the API key, for our production account.  How can you have multiple branding options when it comes to using the API key?  I am not sure I am asking this very well, so let me know if there are other things I can…
shared layouts

Hi,

I have the question regarding layout after transferring ownership

Example:

sender UI account "A" as the owner, sender UI account "B" as the sender under "A"

1) "A" creates the layouts and make…
SSO - User Status

When a new user is provisioned, the user status is set to PENDING.  When using SSO, the user status never changes to ENABLED because they do not get the activation email.  How do we get the status to ENABLED so that we have…
Change document page orientation

If I upload a document and a signing page is upside down am I able to rotate it?
can not upload the document

Hi,

I tried to upload a document (attached) in the sender UI, it has error message as 'this document failed to upload and maybe locked'. but I tried it in the sandbox, and it's working fine.

 
signature window alignment issue

Hi ,

 

Some of our clients experienced the below issue, when clicking the signature box,…