Topic Replies Freshness Views Users
OEM Partnership Technical Differences?
OEM Partnership
From a technical perspective, are there any differences interacting with the eSignLive API when operating under an OEM Partnership arrangement vs a Referral Integration setup? If so, where can I find information about these differences?
offline mode with eSignLive android sdk
Hi, We've a scenario that requires use of digital signing capability in areas that may not have internet connectivity. Does eSignLive have or support any kind of 'offline' mode? thanks Neel
On Premise Evidence Document
Good Afternoon, I am using the On Premise verson 6.5 and recently tried to download the evidence document from a finished package. However that document was blank. I have tried turning on a couple of the backoffice settings, specifically …
One Span - E signature Integration with Pega 8.3
Pega

We want to integrate Pega 8.3. with One Span E signature. Actually, we tried to configured in SandBox with POC proposal. 

I am following a QuickGuide on Web: 
One Span Email Customisation
#email

Hi Team,

I am using OneSpan sign in CPQ for our client and client requirement is they want to customize email which getting when document is send for signature.Is there any way to cutomize OneSpan Email or Disable One Span…
one span minimum software requirement

I found the below information on your web site regarding to minimum software requirement, Could you please provide the details of what specific models are support?

 

…
OneSpan new versions: are fallback possible?
new releaseFallback

CONTEXT

We know that version 11.42 will be out in SandBox on June 9, 2021 and in PROD on July 8, 2021.

 

QUESTION

In our internal process, we need to know…
OneSpan Production Redundancy

Got a notification that OSS-US-PROD-2 will be upgrading OS during a 3 hour window and it made me realize I do not have enough knowledge about the OneSpan production environment to know what this means for us. I see…
OneSpan Sign as a passthrough of sensitive documents
Is it possible to bypass the signing or accept portion of the signing ceremony and simply go to a "completed" state? We are looking for ways to securely send document(s) to a customer without them having to sign or accept the package, but…
OneSpan Sign Callback failed
webhookcallback

Hello,

We have an azure function setup to listen to onespan callbacks which works great nearly all the time, but on the rare occasion we get a failed callback. I supposed there is a number of reasons that could happen. In this…
OneSpan Sign Developer: Transaction Export & Download Tool (CONNECTION ISSUE)
TransactionDownloadTool

We are trying to use this tool to download all the documents and test summaries of the application. However, when trying to connect through the channels offered by the system, it throws us the following error.
OneSpan Sign VPAT documentation
VPATSection 508Accessibility

Hello,

Where can I find Voluntary Product Accessibility Template (VPAT) for OneSpan Sign mobile application and for this software in general?

 

Thanks!
OneSpan integration with Laserfiche Cloud

We are installing the OneSpan integration with Laserfiche Cloud and need some technical help.

 

We are at Step 6:  "Generate Configuration File" (See attached screenshot) and we need to supply the…
Opening the document to be signed in a device (like IPad or tablet )
Could please anyone help with Opening the document to be signed in a device (like IPad or tablet ) without having the User to click on email link. Use case : Customer in Branch for account opening or any subscribing to a new product(Credit…
Opt-out vs Decline
Can you point me to a resource explaining the differences between Opt-out and Decline?
Optional Textfield/Checkbox

In the documentation for Document Extraction, it explains that a Textfield or Checkbox must be completed before a Signer can sign a package:

 

Before signing, Agent1 must…
OTP Triggering before the user clicks the link from email

Hi ,

We are using our own twilio to send SMS. Once the User clicks on the link from email , onespan will call the Callback url configured in account settings with the OTP. And we inturn ,send it to the users by our Twilio…
Over arching Account Owner

Does OneSpan have what I'll call a super ID that can make changes on any account on behalf of the owners?
Override $PACKAGE_OWNER_EMAIL via API SDK

Is it possible to override $PACKAGE_OWNER_EMAIL when createPackage via API SDK?
Package Create - Cannot send package without approvals.

Hi Team,

We are trying to integrate One Span Sign into our PHP Laravel application. We got the sample from the support team. But we are getting the following error when we try to create the package. Here we are using PHP CURL…
package created via fast track
Hi, Using Fast Track mechanism, once the package is sent for signing, the signed package is named as the name of the template used in creating the fast track. We have a scenario wherein we are subscribing to the package-complete…
Package Delete/Recreate vs Update

I was a bit surprised to find the PackageService.updatePackage only updates package-level properties and does not deal with the complexities of adding/removing/updating the signers and documents. Given that, I am wondering if it would…
Package is in 'Invalid state'
Team, We are getting exception saying 'Bad Request(400) : package is in invalid state' while doing client.SendPackage(package). I would like to know, in what all cases we will get this error. Thanks, SK
Package Json
Where can I find a list of all available json properties(key/values) for package submission? Thanks.
Package Reviewer
eSignAPIUIdocumentreviewer
I would like to add a reviewer to my package and enforce a signer workflow, but the reviewer doesn't have to sign anything. Anyone know how I would go about setting this up?