Topic Replies Freshness Views Users
Sandbox extremely slow
< adding screenshot > < adding support email > [email protected] hello team, wasn't able to find an email to contact support, but for me the sandbox is performing extremely slow. the last response i received from the REST api…
Sandbox access lost from one machine but not another
sandbox
We've been using the sandbox for testing. We use the sandbox from our development machines and a server. Everything was fine until a few weeks ago. We cannot get documents signed using the test server. I know we were able to get documents…
Sample for create package API
JavaC#eSignLiveCreate Packagerest apiDocuments
Hi, I've read through the rest api documentation at (http://docs.e-signlive.com/mc/content/c_esignlive_integrator_s_guide/rest_api/packages.htm) and am interested in finding out if there is a sample code available for invoking the "Create…
Salesforce Lightning -Opening Packages using Microsoft Edge

Anyone had problems opening esign packages using MS Edge?  Click opens new tab but returns a user back to the salesforce record without showing the package record
roles

Hi,

from the documentation, there are 3 pre-defined roles: admin, manager and sender. Another concept is about 'owner' as user type? what's the difference between 'owner' vs roles? and can anyone be 'Owner'?

 <…
Retrieving Users count via REST API
Hi, We would like to retrieve the count of users created over a period of time. i.e. # of users created yearly. We are using the following API and it isn't providing us the desired results ...can you please assist? https://signer…
Retrieving field values
Retrieving Field Values

Is there a way to configure OneSpan Sign to email field values from packages created from a template?
retrieve list of layouts using API
Hi, 1) Is there any API to retrieve list of Layouts for a given sender 2) is there any API to retrieve list of package Ids for a given sender thanks Neel
Retain PDF Field Format
We are running into an issue where we have a SSN field that we need the signer to fill out, and want validation on it. I have set the Format to the SSN setting in my PDF and it works as designed. However once we upload and send out that…
Restriction on "from" field when sending emails using OneSpan Sign SAAS
Hi everyone, I was wondering if there are any constraints on what I configure in the email templates as the "from" email address based on the account owner's or sender's email address domain? We have setup DKIM on an account so we can…
restrict senders to only use templates

Without an enhancement request is it possible to restrict a group of users to only be able to select a template and not allow them to upload documents?
REST API to retrieve a package
Hi, I have looked at the REST API documentation (http://docs.e-signlive.com/mc/content/c_esignlive_integrator_s_guide/rest_api/packages.htm#) but it doesn't seem to have a REST API to retrieve a package from eSignLive say based on the…
REST API - JSON Request parameters

Hi Team,

We are consuming onepansign RET API to create transactions. Can you please provide answers for below questions?

1. "RequestDescription" parameter from JSON request is not getting used anywhere in the…
REST API - JSON request format

Hi Team,

 

Can you please help us to prepare the JSON request for below data. We are using REST API with .NET.

Please find attached document for the details.

 

Thanks,

…
Responsive iFrame html
Hi team, We are using iFrame to integrate esignlive in our portal, we are unsure how to make the display of documents responsive. Normally, we would set the iFrame at a fixed rate, and this would then cause the user to have to scroll…
resending form

If a client makes a mistake on a form and needs to fix a custom field. How do you resend them to allow them to edit and re-sign?  We have clicked edit when it comes back for review and hit resend for signature but the client does…
Resending a Signing Invitation doesn't work

Hi,

resending a signing invitation doesn't work. Not in the Sandbox and also not from the Web UI.

I actually don't believe I am making a mistake using both. Maybe the problem is in our package coding, wich however…
Requirement to continue editing to fill out fields post OneSpan eSignatures
editonespan sign

Hi! All

We have a requirement where the user need to fill in forms with additional fields being entered in the PDF post OneSpan signatures.

However, since the below end-point gives us the PDF which is not editable…
Report updates

How frequently are the in-app reports updated? Both Transaction Reports & Account Reports.

Is there documentation about this?
report

When you perform a run report function do you have the ability to export it or download it?
Remove signature from package
Hello, Is there a way to clear out the signature from the package without completely signing the package? Thanks, Sushma
Remote Notary

Some of our clients demand a stored recording of remote notary audio and video. My understanding is OneSpan does not support the audio/video storage feature.. There are products that position themselves as remote notary products that do…
Reminder Schedule Default Value and Configuration
We know it is possible to configure the Reminder Schedule (days until first reminder, days between reminders, number of repetitions) at the package/transaction level after the package/transaction is created, using API before 11.16, both…
release 11.42, Opt_out removal

Hello, since the opt_out option is removed in the 11.42 release.  What are our options if our client want to sign on paper ?

Thanks !

Guillaume Lampron

 
Re-use Signature Image For Next Signing
Hello Folks We have a question regarding the image of the signature when signing. Is the image saved in eSignLive for re-use on the next signing? If yes, how do we enable and use this feature?