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I am tryng to change my working code from uploading a single PDF containing a "stage" of forms to upload each form selected from the "stage" as a PDF. Many of the stages select forms which do not contain signatures, so I am not getting any…
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Hi Is there a way to expire a signing session via the REST api. When does the signing session expire by default. Are there any business rules for expiry ? Thanks Mario
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Guys, I am looking at the documentation for sending documents to a vault and was wondering if anyone had any examples for me to view. https://docs.esignlive.com/content/c_integrator_s_guide/rest_api/package_settings_for_digital_lending…
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Hello Team, Can we remove the signature that is captured @Package Level which we use to apply again on the further docs of that package. Instead of creating new package to capture new signature on Signer change. Thanks, Navya.
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Hi https://developer.esignlive.com/forums/topic/kba-failure-max-tries-not-being-enforced-signers-never-get-locked/ Is the signer locked out for all packages or only one package he failed to answer the questions for? How can I unlock a…
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Guys - I know that when a document is completely signed, your system will send out a notification that we can capture to do whatever it is we need to do with that information. Is there something similar for when a user locks their…
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Hi, After signing ceremony, we have pdf file with signatures that is in general active pdf. In this active pdf, customers can view some legal properties that we do not expect in our application. However, we have heard one concept that is…
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Hi , i am trying to create a package using the rest API with sandbox url : https://sandbox.esignlive.com/api/packages. I am getting an error response. {"technical":"","entity":null,"packageId":null,"messageKey":"http.status.400",…
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Hi All, When I'm consuming the attachment requirements download API and PDF Document download API, It just gives me the stream of data. Is there anyway, that I can get the MIME type of that particular Document/Attachment?. Thanks in…
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Hi, We need to know that is there any possibility of increasing further the document's size such as uploaded document, audit trails etc. near future for any release of one span server. Because, we are building an application where any…
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Guys, When setting up the user with SMS auth, is there a way to change the default message that shows up when asking for the pass code that was sent via SMS? Thanks, Ryan
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Hello Folks We have a requirement to authenticate the callback requests using a system user before we can process the callback. Apart from the callback key solution where we would have to combine username/password encrypted string, is…
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We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent…
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I read the following blog post: https://www.esignlive.com/blog/esignlive-setting-reminders And tried setting up reminders in my initial POST request that creates a signing package. It's not working. ESL creates the package with no error…
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Our application submits signing packets via the REST API and receives callback notifications. Our application is not equipped to send emails, though, and our business line wants to receive an email for each notification. Is it possible…
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Hi Is there a limit on the number for senders for 1. a US PROD account . 2. a US Sandbox account Regards Mario
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Guys, I was looking in the feature guide and I saw a section that shows you how to change the signer. Is it possible to change the Notary, since the Notary is nothing more than a signer as well?
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Hi, We need to know that the possible max size of package id and document id. Thank you.
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Hello, I am trying to fill PDF form and upload and then change status to SENT to publish it. But Status SENT is not working. I am facing issue with that. It give error "The requested URL returned error: 400 Bad Request". I am able to fill…
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I have an issue where I am adding 2 signers to a package that have the same name. They have unique IDs and different email addresses. Is there a solution to this use case?
{
    "signers": [{
        "firstName": "JOHN",
        …
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POST /account/senders/{senderUid}/resetpassword I'm using the above with the REST API to attempt to reset passwords for senders in an account. I get a status code 200 returned and no content in the response payload as expected, but the…
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Hi Team, While creating a package using REST API. What is the exact configuration that I have to do enable the review before completion feature on the particular package? Can anyone help me on this? Thanks in advance.
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Hi, I am not getting email bounce notification for wrong email signer in request. This is my post to silanis, please let me know is there anything missing in request. I have checked the email bounce check box in call back events. { …
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Hi Is there a maximum length for the package id. Thanks Mario
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Hi Team, Can anyone provide me the sample JSON for Create Package API which include below features: 1. Reminder Schedule. 2. Review Before Completion. 3. Templates. Thanks in Advance.