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Hey team, We want to delete a sender and re-invited to another account. But when I called the API below: HTTP Request DELETE /api/account/senders/{senderId} HTTP Headers Accept: application/json Content-Type: application/json …
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Hi, We are calling the OneSpan API to retrieve a single PDF document. In the response we are getting a byte stream for the pdf document. Our requirement is to download PDF from onespan and upload it to our backend repository. We are…
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Hi, I have a requirement to set the package expiry date during creation of the package itself. The problem is I cannot identify the suitable Json field where the expiry date can be set so that Onespan can automatically take the necessary…
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Guys, I cannot seem to find documentation on how to create radio buttons and groups. Do you guys have any examples or documentation that you can point me to?
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Hi, Is there an API that we can call to resend the signing email to a specific signer? Thanks, Sara Izad
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Signing ceremony is required to collect signature or ‘Click to Sign’ option from user using eSign UI. When user chooses ‘Click to Sign’ option, he or she does not need to sign in signing text pad. Is it possible to pass ‘Click…
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Hi, I am trying to get evidence summary for a package . But it is returning a response with "Not Acceptable" and code 406. Below is the api url and response. Please help. https://sandbox.esignlive.com/packages/ZtUzoEKETaktXoVREFuRmuw_r0o…
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Hi guys, I was testing how to call OneSpan api from POSTMAN using this steps mentioned in this link but I keep getting this error message: There was an error…
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Hello Team, I have a problem with the order of the Consent Document and the Contract. I am using API to created the package and send the documents. In the beginning I was sending only a Contract. Last days I did some code changes to add…
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Hi OneSpan Team - As per our requirement , the ESign process for 2 roles happen within the pega application process flow , We need not send emails to the Esign users to complete the Esign process via email and on to the OneSpan site . Is…
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Is it possible to access the address for a signer like we would for a Signer Title or Signer Company? I know there are two fields available for the address. Just looking to see if I can get the data back from them.
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Hi OneSpan Team - I have gone through the below article and it mentions that the Session Expiry Redirect URL can be configured at Account Level , I have gone through my account and not found any configuration as such. 1)Do we nee to do…
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Hi OneSpan Team - We have a requirement where when the ESign doc is loaded in IFRAME , we need to capture events (consent accept , E sign acceptance) via the window listener, we have included the attached JS for this purpose , but seems…
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Hi, I have a requirement to have an expiry date to be set during package creation or package update. I have read through the request and response related to packages and configuration and still could not figure out the procedure or field…
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Hi Team - Once we have accepted the consent document , and when the document is loaded again to be accepted ,what we see is the the confirm button on top right above the the navigation tool , Also once the document is accepted and loaded…
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Hi , I am trying to call the RETRIEVE INFORMATION ABOUT A PACKAGE api and getting the below error. Can you please let me know why i am seeing this error. I have pasted my code below. GET request for "https://sandbox.e-signlive.com/api…
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Hi, I would like to get all the layout's ids . When I do a GET /layouts, I only get the layouts for the admin not for all senders. How can I list all the layouts from all senders in the account? Thanks.
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Hi OneSpan Team - As per our requirement , we need to have a Signature block at the end of the document to capture the Fullname and DateTime when the document was signed. We have the applied the {{esl:Signer1:Signature}} tag at the end…
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Hi OneSpan Team - We have a requirement where we need to populate the ESign Date and fullname on a accepted document , We are using the Enum value FULLNAME as subtype and type as SIGNATURE. This is working fine for French version ,…
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Hi, I want to open the signer form in a new window instead of loading it in an iFrame, how am I suppose to get the activity status in the original window? Thanks!
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Hi, I'm trying to submit a payload to POST https://sandbox.esignlive.com/api/packages, in the past few days it has been intermittently working and not, this morning it hasn't been working at all yet. The error message is …
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Guys, If I delete the Smart Note that is created by your system, is there a way to recreate it without having to create a whole new package?
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Hello Duo, I am getting again and again the following error during sending document to esign. {"technical":"65533","messageKey":"error.internal.default","message":"Unexpected error. We apologize for any inconvenience this may have caused…
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Guys, Can someone tell me what the standard time out setting is for the digital signing room? Is it changeable on an account level? Also, since we getting the user auth token, is this taken into account or does the digital signing room…
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Hi Q1: Regarding The feature where the DateTimestamp appear as a background image, is this configured per APIKEY at account set up? Q2: Is it possible to have some of the signature fields in the PDF with the background and some without -…