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We are supporting one of our clients and we are using AnyDesk as a support application. Will using this app affect the functionality of the PCC when the customer is trying to test whether they can sign a document? |
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In my scenario, the signer has to send the document back to the initiator to correct and make changes before they can sign. How can I do that. |
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Hi, When preparing a document through the web UI, I can't see any option to add a DatePicker field to the document. When I say DatePicker, I'm talking about a field where the recipient gets to choose a date. Is there… |
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Hi, I downloaded copy tool v1.6.2, and when I use "With API KEY" for both source and target, I got 401 error see attachment, but if I use "With credentials" and it's working fine. any idea why it's failed with API key? … |
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Hello when I try to sign a document at onespan web with a uanataca TOKEN usb (bit4id token) this error appear: The document cannot be signed because there is an issue with the OSS Personal Certificate Client. Please reinstall… |
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Hi, We currently already have an integration with OneSpan eSign where we have implemented the designer iframe into our website. We require a feature where we can draw lines into the document, in order to "cross out" clauses… |
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Hi,
Is it possible to dynamically display items in a list field, dependent on another field? Calum |
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We have the need for users to fill out certain text during the signing ceremony - such as Name, Title, Company, etc. In our case, these wouldn't be auto-populated fields. What's the best way to ensure users are navigating to these… |
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Would like to have a user enter a custom field from eSignLive WebUI where for a given template, they need to enter which department the template is associated with. The intent is to show only those template that is relevant to the user.
… |
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A success message is displayed in the iframe once the document is signed. Our client would like to either remove this or customize based on language preferences - can you please advise if this is feasible and what parameters in the rest… |
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What is the difference between owner, manager and sender role? Can you provide a list of permissions linked to each role? |
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Hello, I am implementing signature for an iOs application, I am showing with WKWebView. but I don't know how to hide or close this WKWebView when the user has finished signing. used WKWebView delegates, but when you… |
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I was running the Copy tool to copy two templates Michigan Treasury Power of Attorney and Michigan Treasury Power of Attorney with Spouse and I keep getting this error. I tried copying All templates and 37 of 41 did copy… |
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What are the session timeouts for a signer? How long do they have when signing a document to fill it out, etc... I don't see a setting anywhere that we can change. Can it be changed by support? Thanks … |
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Hi! I'm trying to restrict the attachment in advance section of new transaction, but I can only set if it is mandatory or not. Do you know if i can set only pdf documents as attacments from any flag in the platform?… |
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Hello, I have a scenario where we have a Reviewer on a package that also has signature fields to fill out. We marked this package with "In Person Signing" so all the signers will be present in the drop down… |
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Hi! Do you know if I can retrieve the fields that I configure in the template layout? I know that we have available an evidence summary, but is possible to retrieve this fields by an API service? Not as a pdf but as… |
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Hi there, During the test, pop-up that I haven't seen before appeared since eSign. Is there a way to get rid of this?
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Hi, I am not able to change the transaction name in Draft package in the new Sender UI. Steps I did: 1. Create New Transaction with name "transaction 1" 2. Change Transaction name to "transaction 2", pop up… |
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Hi, I would like to know if, when bulksend transactions are generated, is there a way to generate each transaction with a different name to later identify them easier? Thank you!
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Hi, I have a need to copy a template from one sandbox account to another sandbox, and I'm trying to use the OSS Template & Layout Copy Tool v1.5.3. I get the initial popup UI, but the 'Get Start' button is not clickable!… |
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What happens when the creator of the document leaves the company? If the creator had a delegate, will the delegate be able to finish any pending transactions? |
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I'm new to OneSpan Sign ... just switched over from DocuSign. Trying to send a large pdf but I am unable to download it without the ERROR: Cannot process document. Please make sure your document does not contain any… |
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Hi there!!!. We are working with automations with OS.... and how to handle some scenarios where we need to define where to place the “signature” using a fixed position .<… |
