| Topic | Replies | Freshness | Views | Users |
|---|---|---|---|---|
Normal topic
Our main use case is for our system to wait for document signing to get completed and for this, we rely heavily on eSignLive callback notifications. Typically, we receive the callbacks with just a few seconds delay upon actual signing… |
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Normal topic
Can you point me to a resource explaining the differences between Opt-out and Decline? |
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Normal topic
Hello,
How can we "select" via API the proper translation of Electronic Disclosures and Signatures Consent document?
Best regards |
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Normal topic
Hello,
We have created a package . Signed all the roles the package, status is complete but we have not received SIGNER_COMPLETE event for one Signer(Co-Buyer).
Package details are as follows
Id - 'h9eJYgg9zzjqR27QdfoM7XqnMws='
… |
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Normal topic
Where can I find a list of all available json properties(key/values) for package submission?
Thanks. |
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Normal topic
Hello Team,
As per our understanding on sign any where feature the link of the document will be emailed to the email provided and pin details will be provided to mobile number.If the user doesn't have mobile number or they are not… |
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Normal topic
Hi Team,
Can we disable Click to Apply feature to required documents and manually sign on that document in the package.
Thanks,
Navya. |
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Normal topic
Can you please provide an overview of how QR code works? If a QR code is created for an eSign package, is there a time limit for how long the QR code will work? There is a client who wants to print the QR code and scan it with the app at a… |
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Normal topic
Hello,
I could see the package is still in progress even though all the signers have completed signing all the documents. We couldn't understand why it happened. Could you please help me out with this.
packageid: … |
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Hot topic
I have been using a form field anchor [Signer1.Fullname1] to identify where a signature field is supposed to go when sent through the API. However, most of the documents we create in our system are done so using fpdf, so there will not be… |
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Normal topic
Hi There,
I am a newbie to eSignLive and is doing some research to see how we can improve our sales process.
Our system currently generates contracts (PDF) dynamically and then email it to customer for signature.
I know that through the… |
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Normal topic
I want to request customer to upload his last tax return as part of a transaction. However, customer may actually has the tax return captured in many separate files (e.g. 1 page per file) as he is taking photos via his phone.
I tried to… |
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Normal topic
Hi Team,
We have SOAP/XML based implementation in place, and want to move to the REST APIs.
During the process,some module in our system would to prepare the Approval Blocks ( place holder for signatures)
and same document is handover… |
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Normal topic
Is it possible to remove the "on MM/DD/YYY" date piece from the eSign generated signature? We have a separate signature date line which we have eSign populate.
Thanks,
David |
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Normal topic
eSign will be auto populating our signature date line. During the signing ceremony, a label is rendered with a rectangle gray box containing "Signing Date" Is there a way to hide this or customize the look? See attached screenshot.
… |
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Normal topic
With this https://www.esignlive.com/blog/e-signlive-how-to-setting-up-callbacks/ , it looks like callbacks can be setup via code rather than through the eSign Admin UI. Do you setup this callback each time a package for is created? Is… |
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Normal topic
Could please anyone help with Opening the document to be signed in a device (like IPad or tablet ) without having the User to click on email link.
Use case : Customer in Branch for account opening or any subscribing to a new product(Credit… |
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Normal topic
Hi,
We've a scenario wherein we have 3 signers for a given document and all of them sign sequentially. Singer1 signs then signer2 and then signer3.
The issue though is that signer2 is identified at runtime and known to signer1.
i.e… |
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Normal topic
Hi,
I need to get newly created sender's API key and store it in local database. Sender class does not contain attribute APIkey. Is this even possible? How?
The code i'm using is below.
.....
Address address = new Address();
… |
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Normal topic
I am evaluating the use of your product and am wondering if it will accomplish the following task. I will create a sales template that is a sample invoice. Attached is the form i'm looking at.
What i want to do is for each section, say… |
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Normal topic
I use following method to update senders info:
eslClient.AccountService.UpdateSender(info, senderid);
The problem is that once this is done sender is inactive and invitation needs to be sent to a sender.
Is there a way to activate sender… |
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Normal topic
We've been using the sandbox for testing. We use the sandbox from our development machines and a server. Everything was fine until a few weeks ago. We cannot get documents signed using the test server. I know we were able to get documents… |
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Normal topic
Is there any limit on the number of fields that can be added to a document for each signature/signer. |
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Normal topic
Hello,
We are getting exception when we try to add signers to package with same email. We are receiving message - 'The email is already in use for package'. So, is there a way we can add signers with same email to the package?
Thanks,… |
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Normal topic
I've noticed that HTML tags are removed instead of being encoded.
For example, the Signer opted out with a message:
Can't sign as there is a tag visible.In the admin panel, there is a message: Can't sign as… |
