| Topic | Replies | Freshness | Views | Users |
|---|---|---|---|---|
Normal topic
Hi Team,
we see this issue randomly this days in dev environment
“Refused to display 'https://sandbox.esignlive.com/login?destination=https%3A%2F%2Fsandbox.esignlive.com%2Fpackages%2F86GGsVeNAeOanM84sieS2GMizWs%3D%2Fdocuments… |
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Normal topic
I have experienced that if I receive an eSignature mail requesting my signature, I can forward that mail to another person (not any delegation, just forwarding the mail) and this person can expand the eSignature link, get my signature… |
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Normal topic
I've not been able to find documentation which explains the differences between flattened and active documents. Mostly, we are interested in the legally viable significance of each type of document within the eSignLive process so we can… |
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Normal topic
Hi,
1. Digital signature capturing block not showing for esignature in document.
2. After clicking on ACCEPT, sending email to download the completed document
The email content is:
----------------------------------------------
You can… |
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Normal topic
Hi Team,
I am unable to e-verify and submit the form. Emailed you the form already.
Acknowledgement received from Michael Williams
Regards,
Rajesh |
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Normal topic
Hello,
I'm trying to create a package with all of it dependencies and documents at once:
if I try a payload as
{
"documents":[
{
"approvals":[
{
… |
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Normal topic
Hello,
We are running into an issue where our signed PDF files are not being displayed correctly in Chrome and sometimes Firefox as well. Everything is normal with the PDF documents until we sign and download them through eSignLive… |
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Normal topic
Hello,
Our Sales Department needs to be able to add contracts without any development interactions.
We will have a pre set roles e.x sales, customer.
We would like to be able to let sales user be able to upload a pdf and select… |
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Normal topic
Hello,
I'm looking into bulk signing. so .e.x.
Our Sales Department got 20 packages that were signed from customers.
They would like to sign all of them at once. Is that possible?
Thanks |
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Normal topic
Hi,
Is there some way that the in-person signing can take place if there is no connection available? Some of our sales people have encountered that in some areas they are trying to do a signing the connection is too slow/unstable or not… |
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Normal topic
Hi is there an event notification(https://docs.esignlive.com/content/c_integrator_s_guide/event_notifier/event_notifier.htm) for when the signer's session expires in an iFrame? If not do you know of a way for the parent to tell that the… |
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Normal topic
With one signer and one signature field after the signer signs the iFrame goes white for a short period or time before going to a page that says the package is complete and giving a link to download it. Is there a way to not show this… |
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Normal topic
I would like to only display the document to be signed inside the iframe rendered on my side.
How can I achive that?
I have tried modifying ceremony settings but still I get a lot more elements.
Thanks |
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Normal topic
Hi,
Is there a way during the signing ceremony to automatically scroll to the next signature once one has been signed? Docusign has this feature so I thought esign might as well.
|
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Normal topic
Hello,
So in our flow the following happens.
Customer signs
admin reviews the signature and assigns a sales rep to counter sign the document.
How can I update the signer after the customer has signed?
Thanks |
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Normal topic
Hi,
We are noticing that the handover link is not showing after signing all the documents.
Steps to reproduce:
1. We create a package with 4 signers
2. User 1 signs everything works fine, we see the handover link.
3. User 2 signs all… |
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Normal topic
We have a flow in my system where you can delegate a signing to another person that is not in our system.
You need to provide us with their email address and we send them a token where they can Initialise the document.
I was wondering if… |
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Normal topic
when does error message "error.eslx.forbidden.userNotAuthorizedToAcceptDocument" show up during signing ceremony? |
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Normal topic
Hi,
We're investigating to moving to the new package/layout designer and had some questions.
In our sandbox environment the new designer displays a option to chat with eSignLive support. Is this normally shown on prod environments as… |
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Normal topic
We are currently using docusign as our electronic signature system and are in the process of moving over to yourselves.
At present when we create our transactions for signatures, we also send copies to our sales man and internal… |
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Normal topic
at present we are testing the system and when we are signing the documents some of our boxes have not been completed. How can i set up the system so that the document can not be completed until all signatures, text boxes etc are all… |
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Normal topic
Hello,
I want to check two point with you.
1. I can not arrange documents in Sandbox template layout.
2. When I reduce the field or increase the field size using the mouse in sandbox , it is changing the font (see attachment).
Thanks,… |
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Normal topic
User is receiving error:
02/25/2019 08:35:41.00: Could not upload documents to package. Exception: The remote server returned an error: (400) Bad Request. HTTP POST on URI https://apps.esignlive.com/api/packages/fnoXU33p3SSUy7mp4T… |
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Normal topic
Currently the Evidence Summary download button is only added to the UI when the transaction has been completed.
Wondering if there is a way to have the Summary generate upon the Send command?
We are needing to have evidence we sent the… |
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Normal topic
I'm trying to validate user input on the front end to match the format of strings that oneSpan will accept for phone numbers. Is there any official documentation for this format? |
