Topic | Replies | Freshness | Views | Users |
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Normal topic
Why is my confirm button disabled, after I accept the signature the confirm button won't let me click. |
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Our OneSpan account is customer-facing and we support French speaking customers. Most of the signing process translates to French properly expect the 'Thank You' message attached. Is there something we're missing that triggers… |
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Hi, When opening a new Template in the designer view embedded in our app I've noticed some things with the Add Recipient form: 1. By default it selects Recipient when the package type is Template. It would be… |
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Hello team, I have to show the one span document in an iFrame of width 615px. But the One-span document I get has big margins around it. How can I tweak the document width as per my iframe size.? What's… |
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Hi, Anyone knows if its possible to update or hide the "Next" button shown on the NSE interface (the one on top of the document to sign). |
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I found an issue with the signature box on mobile (I have attached a video). Environment: Safari, iPhone12
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Hi, I was wondering in Version 11.25 if we can remove the "Exit" button from the "Thank You Dialog". This is because we can only set the text of it in one language and only have one handover URL. … |
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When I send a document for completion and signature, they are seeing the colorful blue box directing them to sign the document but are overlooking the text boxes that also need to be completed in the same document. Is there a… |
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Hello,
Is there a way to remove the document navigation arrows?
See attachment
Thanks |
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Normal topic
Hi,
I have a requirement where I need to assign Signer details to a specific placeholder in a layout. How can I achieve this?
So if I have a list of Signers and a list of placeholders how do I associate the Signer info to the Placeholder… |
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Normal topic
Hi....
I followed the instructions to copy the layout/templates from the Sandbox to Prod environment and received the message that they were successfully copied. However, when I log into the account in PROD, the layout/templates are not… |
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Hi there, Is there any way to remove "Click to Sign" and "Click to Initial" text from the signature and initials tag in a word doc. We have reduced the size of the tag by using "Size" parameter but the "Click to… |
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Hi! We have some roles in our account for control access management. We want the ability for designated user (Roles & Permission) to be able to access and download the evidence summary for ALL completed packages. … |
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Hi! When I use the tool (OSS - Package Export & Download Tool - v1.3.3.jar), I can log in with user and password or with API Key. Can I download all packages created with a especific user (sender user)with this… |
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Normal topic
Hi,
I want to know if it is possible to Remove or Modify the screen that comes after completing the document signing part. Please refer to the attached screenshot for reference of the screen <… |
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Normal topic
Recently we noticed the signatures on our documents no longer include the watermark and printed name. One example package is wGpuybDPEhS1c21qL4F_uCSi0WI= The only change I can think of we made recently was to turn off the… |
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Normal topic
Hi, I am trying to use the OSS - Template and Layout Copy Tool to copy a template from my Sandbox test account to our Production account. I enter the Source/Destination API keys and environments and hit Test Connection… |
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Hello, Our organization was recently setup with a Sandbox and Production account, and 3 Admin accounts in each environment. We requested this setup as we were under the impression that this would enable… |
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Normal topic
I'm aware that OneSpan saves past signer's details so that it is easier to populate them in drop down when I create the transaction for the same signers. Is there a way to clear that data from the drop down if the signer is no longer… |
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Normal topic
HI there,
I wondering if there is a feature in OneSpan signing which allows for Signer to add document to the transaction. Please advice. |
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Normal topic
This question is related to an older forum item (My Account - Signature | OneSpan Community Platform) I am seeking… |
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At Onboarding Accounts we have an issue with customer signed documents including Customer Agreement, Statement of Income, Customer Consent which in some cases OneSpan does not return to PEGA or there are delays in response. which causes… |
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Normal topic
Hi forum
I'm editing and old template in OSS Web. Where can I set document properties when I add a new document to an existent template. When I select 3 dots next to document name only "preview… |
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Normal topic
Hello, if two signers are required in a group, can it be configured? |
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Normal topic
I am trying to expedite my form creation, and I am working with a lot of radio buttons. I have a question -
Is there a way to have an "IF" statement tied to it - If they select "Radio_Yes" then fill out "Text_Explain"? |