Web (UI) | OneSpan Community Platform

Topic	Replies	Freshness	Views	Users
Normal topic Confirm Button Disabled Why is my confirm button disabled, after I accept the signature the confirm button won't let me click.	3	3 years 11 months ago	65
Normal topic Esigning process not translating to French frenchtranslation Our OneSpan account is customer-facing and we support French speaking customers. Most of the signing process translates to French properly expect the 'Thank You' message attached. Is there something we're missing that triggers…	3	3 years 6 months ago	39
Normal topic Template designer Add Recipient form validation Designer Viewpackage templatevalidation Hi, When opening a new Template in the designer view embedded in our app I've noticed some things with the Add Recipient form: 1. By default it selects Recipient when the package type is Template. It would be…	3	3 years 6 months ago	78
Normal topic Size(width) of one span Document WEBUIUX Hello team, I have to show the one span document in an iFrame of width 615px. But the One-span document I get has big margins around it. How can I tweak the document width as per my iframe size.? What's…	3	3 years 6 months ago	92
Normal topic Next button new UI Hi, Anyone knows if its possible to update or hide the "Next" button shown on the NSE interface (the one on top of the document to sign).	3	3 years 1 month ago	60
Normal topic Zooming on mobile make the capture signature area too big. mobilecapture signature I found an issue with the signature box on mobile (I have attached a video). Environment: Safari, iPhone12 Step to reproduce Zoom in to…	3	3 years ago	74
Normal topic Change / Remove Exit Button Thank You Dialog Hi, I was wondering in Version 11.25 if we can remove the "Exit" button from the "Thank You Dialog". This is because we can only set the text of it in one language and only have one handover URL. …	3	2 years 11 months ago	63
Normal topic Completing text boxes AND signature in one document? When I send a document for completion and signature, they are seeing the colorful blue box directing them to sign the document but are overlooking the text boxes that also need to be completed in the same document. Is there a…	3	1 month 1 week ago	20
Normal topic Remove document navigation Hello, Is there a way to remove the document navigation arrows? See attachment Thanks	4	7 years 8 months ago	25
Normal topic Assign Signer info to Layout Placeholder Hi, I have a requirement where I need to assign Signer details to a specific placeholder in a layout. How can I achieve this? So if I have a list of Signers and a list of placeholders how do I associate the Signer info to the Placeholder…	4	7 years 5 months ago	48
Normal topic Copy tool - not successful Hi.... I followed the instructions to copy the layout/templates from the Sandbox to Prod environment and received the message that they were successfully copied. However, when I log into the account in PROD, the layout/templates are not…	4	2 years 5 months ago	52
Normal topic Initials and E-signatures Hi there, Is there any way to remove "Click to Sign" and "Click to Initial" text from the signature and initials tag in a word doc. We have reduced the size of the tag by using "Size" parameter but the "Click to…	4	3 years 10 months ago	254
Normal topic Users and Roles Update roles Q&A Hi! We have some roles in our account for control access management. We want the ability for designated user (Roles & Permission) to be able to access and download the evidence summary for ALL completed packages. …	4	3 years 6 months ago	206
Normal topic download documents Download files Hi! When I use the tool (OSS - Package Export & Download Tool - v1.3.3.jar), I can log in with user and password or with API Key. Can I download all packages created with a especific user (sender user)with this…	4	3 years 4 months ago	117
Normal topic Remove/Modify screen after signing process Hi, I want to know if it is possible to Remove or Modify the screen that comes after completing the document signing part. Please refer to the attached screenshot for reference of the screen <…	4	3 years 5 months ago	59
Normal topic Watermark and Printed Name Gone Recently we noticed the signatures on our documents no longer include the watermark and printed name. One example package is wGpuybDPEhS1c21qL4F_uCSi0WI= The only change I can think of we made recently was to turn off the…	4	2 years 8 months ago	65
Normal topic Copy Template Tool Not Copying Hi, I am trying to use the OSS - Template and Layout Copy Tool to copy a template from my Sandbox test account to our Production account. I enter the Source/Destination API keys and environments and hit Test Connection…	4	2 years 8 months ago	54
Normal topic Multiple Admin Accounts causing confusion AdministrationAdminMultiple Accounts Hello, Our organization was recently setup with a Sandbox and Production account, and 3 Admin accounts in each environment. We requested this setup as we were under the impression that this would enable…	4	2 years 2 months ago	71
Normal topic Saving past signer's details One Span Signrecipient I'm aware that OneSpan saves past signer's details so that it is easier to populate them in drop down when I create the transaction for the same signers. Is there a way to clear that data from the drop down if the signer is no longer…	4	2 years 2 months ago	106
Normal topic Adding additional document by signer or reviewer HI there, I wondering if there is a feature in OneSpan signing which allows for Signer to add document to the transaction. Please advice.	4	2 years 2 months ago	64
Normal topic My Account - Signature - usage of uploaded image of wet signature from filewet signature imagecreate signature This question is related to an older forum item (My Account - Signature \| OneSpan Community Platform) I am seeking…	4	1 year 4 months ago	76
Normal topic Problems with Expediente Unico client documents, OneSpan does not return them. OneSpanonespan signonboarding At Onboarding Accounts we have an issue with customer signed documents including Customer Agreement, Statement of Income, Customer Consent which in some cases OneSpan does not return to PEGA or there are delays in response. which causes…	4	1 year 2 months ago	109	2861 + 1
Normal topic Document properties in template not available templateoptional documentdynamic document Hi forum I'm editing and old template in OSS Web. Where can I set document properties when I add a new document to an existent template. When I select 3 dots next to document name only "preview…	4	3 months 3 weeks ago	29
Normal topic two signers in one group Hello, if two signers are required in a group, can it be configured? Even if you have the same email in the group, perhaps just changing the name of the person signing in the group?	4	2 months ago	41
Normal topic Radio Buttons enhancementRadioreplicatecutpaste I am trying to expedite my form creation, and I am working with a lot of radio buttons. I have a question - Is there a way to have an "IF" statement tied to it - If they select "Radio_Yes" then fill out "Text_Explain"?	5	3 years 10 months ago	247	2523 159 + 2

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