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In the Transactions List on the Live Site I only see 5 Columns listed Transaction name, Recipients, Last Updated, Status and Expiry Date Is it possible to add other Columns and make the sortable? For instance it…
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When I add a word document to an esign package it seems to be converted to a PDF as it's uploaded and all of the documents I can download from that point are all in a PDF format. Is it possible to maintain the Word format in the download…
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I have been reviewing the options to customize the look/feel of the signing ceremony here: https://developer.esignlive.com/guides/feature-guides/signing-ceremony-customization/ 1) If you use a command to remove a certain piece, for…
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This is probably going to come across as the dumbest question ever. What i am stuck on is basically adding a custom field for the agent to fill in before sending the document to the signer. I can't seem to find the way to do it?? any…
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We have a need to include previously signed forms within an application package that we send to the client. The request is to have a way to insert these signed documents into another PDF. When attempting to do so in Adobe Pro we are…
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I am trying to find documentation on we can create fields on a PDF that OSS can anchor to.  I have Adobe Acrobat CC and can add text fields to a PDF file.  I am trying to anchor to the field by the name I gave those text…

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Hi,

 

Having a little trouble getting an API key so I can start using the product... I signed up for a developer sandbox and got an email with the following instructions.

 

Get started…

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Looking for some guidance on how to obtain an API key for the onprem version of onespan. My question is, how do we generate and use the api key? In our lower environment we have a key that our app uses that is not referenced in the UI and…
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Hi,

I saved the handwritten signature in the account under "Identity" tab, and in the document, I put a signature with "capture signature' type, but when i signing and click the signature box, the saved signature not applied…

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We've a scenario where there is a standard form that has been filled out by multiple people and it needs to be signed by a single person. We've created a document layout for the form but is there a way from the eSL UI to apply the layout…
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I would like to sign off on all paperwork sent out by all our senders.  Is there a way to assign myself or a group a specific role so that when I place that tag on a pdf document I will always be the one assigned that field?<…

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Hi, We've a scenario where in we are using the Fast Track feature. The Fast Track template has one document that is signed by two signers. The fast track signing url is for vendors to sign on the document and upload supporting documents…
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We would like to know the following

 

  1. Can the Esign Emails be invoked in French?
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hi,

We installed Esign 7 in a container environment. Backoffice login page came and I managed to login by using default credentials

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Is it possible to have a bar code placed on the evidence summary document?

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MS word has several different techniques for fields (content fields, bookmarks, and form fields). I’m not sure which technique I should be using and what are general best practices for setting up word templates. Is there any advice on…
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Hi, in my paper process, I a have terms and conditions pamphlet I hand out after some signings.

What is the best way to make this same information available for my electronic signers? I do not want a large PDF that I need to…

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How does someone get on the blacklist and how to you get them off, this is causing major issues for our business.  How do I get a list of email addresses that are on the blacklist.

 

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Hi,

 

In the email JSON, I saw there is something as below, does it mean when recipient mail got reject, it will let the package owner know?

  "bounce-to" : "$PACKAGE_OWNER…

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Hi,

In the package.settings, I set “brandingBar" : null,”, but somehow the logo is still showing when signer start to signing? what cause the issue?<…

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We are using the API key, for our production account.  How can you have multiple branding options when it comes to using the API key?  I am not sure I am asking this very well, so let me know if there are other things I can…

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I keep getting the attached error message.  When I wait and restart it's usually okay but it's painful that I can only do about 40 - 50 users at one time.

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Trying to upload 13 senders but get the attached error, why?

 

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Would it be possible to share OneSpan sample code for the Bulk Invite Sender Tool – Java? - https://community.onespan…

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Hello,
Can you include SMS or Q&A in a bulk send.
If so, how would this look like in the CSV file.

 

Thanks,

Norbert