| Topic | Replies | Freshness | Views | Users |
|---|---|---|---|---|
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Hi Duo; This Copy Tool question is from another customer. They are trying to migrate all templates and layouts from all senders in their Sandbox account to those same users in the Production account. I should point out… |
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Hello, We are witnessing an issue with Document upload with large document sizes. I wanted to know what the limitations are of the platform. The size of the document we tried to upload is 162 pages and it is 2… |
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Hi Just checking if there is any new techniques for email journalling. We are in an industry that requires a record to be kept for each email communications. For the email originating in OneSpan SIgn accounts, we… |
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we get attached error:
error=redirect_uri_mismatch&error_description=redirect_uri%20must%20match%20configuration |
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Valid sender requires both a first name and a last name, but what about when the sender is a company or only has one name. There is no ability to leave one blank. In the OneSpan UI, first name and last name are both required… |
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Trying to upload 13 senders but get the attached error, why?
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Without an enhancement request is it possible to restrict a group of users to only be able to select a template and not allow them to upload documents? |
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I am testing the use of the JavaSDK in my local environment using my person sandbox API key. It has worked fine with the classic experience, but my organization is moving to NSE and I want to test documents that I create with NSE. Can I… |
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Hello! we need to get date and time when user click to "Accept" 'Electronic disclosure and Signature consent' document. could you please tell me how to this? thanks, Alex |
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Hello, We have an azure function setup to listen to onespan callbacks which works great nearly all the time, but on the rare occasion we get a failed callback. I supposed there is a number of reasons that could happen. In this… |
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Hi, I created the package with signer SMS authentication with phone number, when I asked our admin to search for package details in the back office, they sent me something (see attachment), but there is no phone number logged… |
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Hi, Quick questions regarding 11.42 release. The opt_out function will be deprecated and we would like to know if its gonna replaced by something else ? Also, what is the difference between opt_out function… |
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Hello, I need help with an error message relatef to hornetq that we detected in one of our prod environments. The related package has 5 documents, 4 documents were successfully signed and the last one signing… |
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Hi, If we have a pool of senders is it possible for each of them to be able to fulfill for each other? Is there a group setup that would work in some way. |
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Have just started experimenting with conditional logic on forms and am hoping that someone has a good solution. Wanting to do validation on paired sets of check boxes (Yes/No). Want to ensure that one and… |
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Hi guys, Literally, How the Sender cancels a pending e-signature package? https://community.onespan.com/documentation/onespan-identity-verification/guides/web-service-guide/developer/cancel-transaction … |
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We are trying to hook up OneSpan with LaserPro and have the documentation to make the connection but no instructions on how it works once completed. I understand that LaserPro will export the docs for eSign but does that then open… |
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Does anyone have a protip on how to quickly place signature anchors on a document? I am often guessing the top and left values and then creating a full transaction to see if I got close. Is there a faster way to get this… |
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"messageKey":"error.validation.verifyDocument.couldNotBeFlattened","messageHi, getting the same error, document is correct pdf, can you please check {"messageKey":"error.validation.verifyDocument.couldNotBeFlattened",… |
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What is location of OneSpan Data Servers? |
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Hi, Recently, I tried us copy-tool v1.6.0 copy layouts from on-prem to CA sandbox account, and I got error (see attachment), any idea? but it's successful to copy template between on-prem and CA sandbox. … |
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Hello folks. We have made a fairly innocuous change to a PDF template agreement, just the text of an address, however when rendering this on the e-signature page of our application instead of the new text, we get some strange… |
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In Sandbox, when I call the API for signing status, it always returns SIGNING_PENDING. I have one document with two signers, and one of them has completed signing. I can tell two ways: one there is a green checkmark… |
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We are installing the OneSpan integration with Laserfiche Cloud and need some technical help.
We are at Step 6: "Generate Configuration File" (See attached screenshot) and we need to supply the… |
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Hi, We plan to used signed documents with our custumer. The document we will use is already signed by one of our managers. When we use one signed document, the first signature is lost. DMN … |
