Topic Replies Freshness Views Users
Maximum and minimum length of Q&A fields

What are the maximum and minimum lengths of the question and answer fields in the Q&A authentication method?
Auto-populate form textbox with value from another textbox

Scenario: We have a two-page PDF where OneSpan form is programmatically created using Java SDK. We have a text field on both pages that are identical. We would like for the field on the second page to be automatically populated with the…
Text Tag Radio Button

Good afternoon, I am working on a document to add text tags with radio buttons.  I am using the text tag

 {{esl_optionG:Signer1:Radio:Group("Frequency"),Value("X"),size(15,15),offset(15,-3)}} 

and…
Visual Audit Trail

I have seen references in the documentation to what looks like a timed visual audit trail:

"The second type of audit trail, the visual audit trail, takes this a step further and provides context for how an electronic record…
Alternate Signers

A customer is asking us about a scenario that I would like to clarify.

Tis customer would like the signing notification set to multiple people, and have any one of them able to do the signature. They also require 2-factor…
Optout/Decline behavior different from classic UI and mobile

Hi,

I have a question regarding Optout/Decline, we tested for current behavior in v11.25 as

 

…
Automatically notify a signature declination to signers who have already signed

Hi,

I would like to know if in a transaction with several signers, there is a way to configure that if one of the signers declines the signature, this can be automatically notified to the signers who have…
How InPerson Signing works in NSE

Hi,

in our current on-prem v11.25, for InPerson signing, there is dropdown box for signers to choose who will sign. but same request to SaaS, I don't see the dropdown box anymore. where is the InPerson signing ceremony showed…
Unable to add Word Documents to transactions

Hi,

This issue seems to have started sometime in the last 24 hours, but I can no longer attach .docx or .doc files to transactions within the sandbox environment.

If I attempt to upload via the UI I get the following…
One Span Sign Authentication using API KEY
api keyauthentication

Hi Team,

I was thinking to implement a dynamic authentication to One Span sign server from Guidewire. Currently how it works is we use the API KEY of the owner account and only that owner can review the package. But our…
One Span UI - Sandbox
e-notaryOne Span SignSent on behalf of

I require some help regarding some functionality:

1. How can we configure sent on behalf functionality in One Span in sandbox. Like from One Span Admin UI is it possible? If yes, can…
Decline to Sign

Is it possible to remove the 'Actions/Decline to Sign' option? For our use case, we would rather not have to program to this option. Is it customizable?
Default OSS Session to always be in-person?

Use case: we have situation where the client is ALWAYS going to be doing in-house, in-person signings.

Documents are produced from their Enterprise App with embedded text tags, and sent to OSS via the print driver.
Possible to have Text Tags pre-populate signers?

Use Case: Client has Vertical Enterprise App that they can customize output.  We have trained them on text tags and they are very excited for dynamic signing blocks, etc.

 

Since the App knows about the…
create templates through embedded js

Is there a way to create a template through the api or embedded js in a iframe? I ask because we'd like to embed onespan into our system but each client/department would have their own templates (create/edit/view) 
Decline option

If we enable the Decline button on the Consent document and a signer selects that when receiving a new package will we be able to send them another package in the future? Basically, does the system recognize the email as Declining and…
External signers can have same name and email

Where is the setting to allow external signers to have the same name and email? I cannot find it on the Account Configuration page.
Auto Purging eSigned Documents

Hello,

Is there a method either within the full tenant or by template/document to have it so that the eSigned Documents are purged after a period of time? The reasoning or thoughts around this is that after documents are…
Cordon off Line of Business

Would there be a way to cordon off "siloed" a Line of Business (e.g. Auto Finance) so that we’d only see Auto Finance templates (and so that other line of businesses wouldn’t be picking through the Auto Finance templates to find…
Japanese - reverting first and last name
japanese

Hi team

 

Is it possible to revert for Japan/Japanese the First and Lastname?
 
Question on multiple accounts

I have a hypothetical question at this time. We may want to request another Onespan account with end users for a specific line of business at our organization. Having multiple Onespan accounts has some limitations.  
Signing Complete page - any way to change this?

Hey!

Following our recent integration we've had feedback from some of our users that the page which shows following a user signing is causing some confusion.

Our first recipients on our generated documents are solely…
Manually add Sender to account not an option

I am unable to manually add a sender to the account using the instructions found here: https://community…
Is there a way to see the exact creation time of a transaction?

Hey!

As the title say - is there a way to see the exact creation time of a transaction? That goes for any status a transaction may be in (such as trashed).

Not sure if I am missing something obvious, but searching…
Document Visibility default to hidden?

Is there a way to have the default visibility be hidden if a recipient does not have a signature or field on a document?  It appears I have to manually hide the doc.