| Topic | Replies | Freshness | Views | Users |
|---|---|---|---|---|
Normal topic
Hi One Span Team,
I'm using sign at home feature in my application,
1. After clicking on the email link "Go to Documents" and entering the pass code signed some documents and closed browser window.
2. Again I'm clicking on the email link… |
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Normal topic
We are having a problem when the client tries to finalize the signature of the document. When clicking on the confirm button, the message "The selected document(s) could not be uploaded. The document(s) might be corrupted or… |
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Normal topic
User is receiving error:
02/25/2019 08:35:41.00: Could not upload documents to package. Exception: The remote server returned an error: (400) Bad Request. HTTP POST on URI https://apps.esignlive.com/api/packages/fnoXU33p3SSUy7mp4T… |
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Normal topic
when does error message "error.eslx.forbidden.userNotAuthorizedToAcceptDocument" show up during signing ceremony? |
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Normal topic
My transactions usually have the same signer for the first and third signer. I give the signer the sending URL and they enter their own name and email address for the first and third signer, and they enter the second signer's name and… |
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Normal topic
Hello when I try to sign a document at onespan web with a uanataca TOKEN usb (bit4id token) this error appear: The document cannot be signed because there is an issue with the OSS Personal Certificate Client. Please reinstall… |
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Normal topic
I'm trying to upload the attached PDF as part of a template. When I do so, I get this error: Cannot process document. Please make sure your document does not contain any embedded files. |
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Normal topic
I'm new to OneSpan Sign ... just switched over from DocuSign. Trying to send a large pdf but I am unable to download it without the ERROR: Cannot process document. Please make sure your document does not contain any… |
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Normal topic
Our OneSpan account is customer-facing and we support French speaking customers. Most of the signing process translates to French properly expect the 'Thank You' message attached. Is there something we're missing that triggers… |
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Normal topic
Hi, I'm looking at the event notifiers. https://docs.esignlive.com/content/c_integrator_s_guide/event_notifier/event_notifier.htm
How are these normally used in the case of ESL:MESSAGE:SUCCESS:PACKAGE_OPT_OUT and ESL:MESSAGE:ERROR:PACKAGE… |
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Normal topic
Where is the setting to allow external signers to have the same name and email? I cannot find it on the Account Configuration page. |
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Normal topic
We have a flow in my system where you can delegate a signing to another person that is not in our system.
You need to provide us with their email address and we send them a token where they can Initialise the document.
I was wondering if… |
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Normal topic
Our company has requirement for document validation.
Does eSignLive API have an existing function or method to return document( or file) checksum if provided packageId and documentId.
So I don't need to download document on our side but… |
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Normal topic
Hello,
I are not using the iOS SDK, and instead loading the signing ceremony from the signingURL in web views on both iOS and Android tablets. The load times vary, and even with a one page document, there can be several seconds of a blank… |
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Normal topic
Hi,
I am the sender, and i want to receive the email when I click ‘forgot your password’ link in the login page. does it mean in my sender account, my 'email.forgot.password' template should be enabled?
It seems my owner account has it… |
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Normal topic
Hello,
I am evaluating eSignLive for a specific use case. I would like to know if free form signing (like how Docusign does it https://www.docusign.com/supportdocs/cdse-user-guide/Content/advanced-sending/free-form-signing.htm) is possible… |
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Normal topic
Any plan for Golang SDK? |
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Normal topic
When I log into e-SignLive, I don't see the groups tab. I'm trying to set up group signing, like shown here:
http://docs.e-signlive.com/doku.php?id=esl:help:groups_and_delegate_access
|
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Normal topic
Hi,
We are noticing that the handover link is not showing after signing all the documents.
Steps to reproduce:
1. We create a package with 4 signers
2. User 1 signs everything works fine, we see the handover link.
3. User 2 signs all… |
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Normal topic
Hi, in our current on-prem v11.25, for InPerson signing, there is dropdown box for signers to choose who will sign. but same request to SaaS, I don't see the dropdown box anymore. where is the InPerson signing ceremony showed… |
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Normal topic
Hi,
I need to add third challenge question and answer to the Signer. I am not able to find any method.
please help me out on adding the third question.
code -->
foreach (var signer in signingPackage.Signers)
{
packageBuilder.WithSigner… |
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Normal topic
I have 3 signers A, B and C. A is the sender. B and C are the other two signers. When defining the signer workflow, how can I specify B and C with same signing order 1, and then set A to signing order 2?
We are using the On-Prem version… |
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Normal topic
Hi,
I logged in my account and tried to delete some packages, but some of them seems can't be deleted (no trash bin icon).
what's the cause for that? and how to delete it?
please see my attached screenshot.
thanks,
Cindy |
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Normal topic
Hi Team, I have a scenario where we have to sign the documents using Hardware Tokens(from INDIA, issued by eMudra). For the POC purpose, i have created a sandbox account and trying to try this on sandbox.
Unfortunately i didn't find out… |
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Normal topic
With one signer and one signature field after the signer signs the iFrame goes white for a short period or time before going to a page that says the package is complete and giving a link to download it. Is there a way to not show this… |
