| Topic | Replies | Freshness | Views | Users |
|---|---|---|---|---|
Normal topic
Hi, I'm finding the language settings to be quite confusing and don't see a thorough guide explaining it. Here are some questions I have. If there is a guide, please point me in the right direction, else I'll need some help to… |
||||
Normal topic
Hi, I saved the handwritten signature in the account under "Identity" tab, and in the document, I put a signature with "capture signature' type, but when i signing and click the signature box, the saved signature not applied… |
||||
Normal topic
I am fairly new to OneSpan sign API. I'm using Java SDK. Two questions: |
||||
Normal topic
Hi, I would like to know if there is a way to set an external reviewer (different from the user that creates the transaction) who would check if it is correct a mandatory attachment for a signer. This reviewer would also need to receive… |
||||
Normal topic
You do have a 2021 enhancement request that is on your priority list to increase the MB size. however in the meantime we are having issues with the ES not being emailed. We've sent out numerous communications to tell… |
||||
Normal topic
How does this template get generated in French if all we input is the users email address? |
||||
Normal topic
Is it possible to replace the purple circle image on the signed document? I understand this is the OneSpan logo so thinking probably not - but we did have a customer ask about this. Thanks. |
||||
Normal topic
If our account owners are all in Toronto but our senders are across Canada do you suggest that senders set their own personal profile timezone? |
||||
Normal topic
How can I embed a button labelled "version française" within the email template so users can click on the button and see the French version of the templates. Currently for the account.invitation… |
||||
Normal topic
Is suppression different than blacklisted if so what is suppression and why would someone need to be removed from the suppression list. |
||||
Normal topic
Hi, Could auto email reminder configure at account level? if yes, could you please show how to configure it? Thanks Wendy |
||||
Normal topic
Hi Team, We have below types of documents in the create transaction request. 1. Sign 2. View 3. Accept Please clarify below questions: 1. How onespansign handles… |
||||
Normal topic
Can you confirm whether it's 10 or 16 mb limit n the total documents. |
||||
Normal topic
Is is possible (e.g. for administrator account) to view list of all transactions for all senders, aside from "Reports" page? And to examine contents of each transaction (signers, files etc.)? |
||||
Normal topic
Some of our clients demand a stored recording of remote notary audio and video. My understanding is OneSpan does not support the audio/video storage feature.. There are products that position themselves as remote notary products that do… |
||||
Normal topic
I have a PDF that has a number of editable fields, when the signer completes signing the fields are no longer editable but when the sender downloads the signed document it is still editable. Lori |
||||
Normal topic
If a client makes a mistake on a form and needs to fix a custom field. How do you resend them to allow them to edit and re-sign? We have clicked edit when it comes back for review and hit resend for signature but the client does… |
||||
Normal topic
Hello, I want to disable the email notification to an specific signer, I already try this 'delivery' => [ |
||||
Normal topic
I would like to sign off on all paperwork sent out by all our senders. Is there a way to assign myself or a group a specific role so that when I place that tag on a pdf document I will always be the one assigned that field?<… |
||||
Normal topic
This is what we are seeing - please let us know if it is expected. The Document signed event is only sent when a signer has signed all his blocks on a document. Signing only one of multiple blocks does not generate the event… |
||||
Normal topic
Looking to figure out if there is documentation or a reference to the maximum number of signers/recipients one can have in any given document. |
||||
Normal topic
Hello I have one question, for the designer session the package Id that we need must be from the Transaction for a Sender, or it can be a package id from a normal transaction. |
||||
Normal topic
I cannot seem to be able to get anyone to speak with me about the Virtual Room. Help please. |
||||
Normal topic
Is there any way to get the password to unlock a file that has been signed in OneSpan? Our users sometimes need to edit the document in Adobe after it has been signed. I have seen a couple other similar questions here, but no definitive… |
||||
Normal topic
Hello Instead of using the OneSpan Sign email.complete email to provide a link to the signed documents to each signer, I would like to send a custom email or via a web page. Is there a way to build this link URL… |
