Topic Replies Freshness Views Users
Moving a User from One Account to Another

If we submit a ticket and have a user moved from one of our Production OneSpan Sign accounts to another of our Production OneSpan Sign accounts, does this also move their transactions, templates, layouts, etc.? We have one account that…
Requirement to continue editing to fill out fields post OneSpan eSignatures
editonespan sign

Hi! All

We have a requirement where the user need to fill in forms with additional fields being entered in the PDF post OneSpan signatures.

However, since the below end-point gives us the PDF which is not editable…
Subject length for emails

Hello

What is the maximum length of the subjectline in the emails we can use?
 
Trashing Transactions - Reasons and Notifications

Hey!

I have a couple of general queries regarding the movement of a transaction into "Trash" that I have been unable to find answers on.

1. Are we able to add a user-defined reason for why something was trashed? We…
Creating signatures all pages at once

Dear all,

 

I am creating the signatures and we have 50 - 100 pages contracts. I need to be able to create e-signature and initials for multiply recipients, and I would like to do it one time per recipient.

…
Group recipients failing when promoting templates across environments

Hello!

We've recently adopted a group recipient into our templates and now need to migrate all our templates across our other sub-production environments, with a view to then do the same into production.

We've been…
Add Radio button to Group

Hi there, I'm trying to add a couple radios to a single group and name that group. I've tried the "Add to group" button but nothing happens (at least from what I can see)
 

 

 
Unable to set Field Name

I created a template and added a bunch of fields. When I created them I did not set field names. Now when I go back and try to add a field name, when I click on the field name input and type, nothing happens. 

If I…
Link Required Field to final signature in document

We are using a word document that has embedded tags.  We have a required field that one of the signers has to fill out before signing, and this required field is at the end of the document


Right now, the signer…
how to get JavaScript event notification without iFrame

Hi,

would you please share the code sample how to get JavaScript event notification without iFrame? i only can download the code with iFrame from https://community.onespan.com/documentation/onespan-sign/codeshare…
User login data

Is it possible to capture data for each time a user log's in/ log's off of the Onespan Sign web portal?

I know that via the Account report, you are able to capture data around when a user is created, curious if this can…
Script-Create create multi user on OneSpan

Dear All, 

Currently, we have users around 400 users to create on our OneSpan. We would like to seek you support by providing the guideline and script to run mutli users. Could someone help me, if create 1 by 1 we need to…
Is there a Reviewer Role for onespan package
onespan signCreate PackagecreateRole

Hi 
I have a use case to send a document to some signers and once the signing process has been complete, i want to send that document to some users which i call as receivers who receive the signed contract and they can…
Disable Accept Only

Hi there,

Is it possible to disable the 'Accept Only' check box from tagging layout page?

Thanks,

Calum
Maximum number of templates that can be created

What is the maximum number of templates that can be created under a single Esign account. 

I am attaching a screenshot for reference of template that I am referring to. IS there a limit on this template number under one…
e-SignLive Time Zone?
time zone
Could anyone tell me what time zone e-SignLive operates under? Is this something we can set specifically for our account?
User language support and "consent" document
Internationalization
Hi, Does the default "Electronic Disclosures and Signatures Consent" is available in other languages? For instance I'm located in Montreal and we have to support both English and Frech languages and we have also a lot of Chineese…
iPhone hand writing problem
If I choose the signer and the handwriting process for signature type, then the user can see the white window on his phone and apply his signature with his hand or with is electronic pencil (if available on his device). But the problem…
packages removed in sandbox
I noticed that packages are removed in my sandbox. Are you cleaning it frequently ?
OEM Partnership Technical Differences?
OEM Partnership
From a technical perspective, are there any differences interacting with the eSignLive API when operating under an OEM Partnership arrangement vs a Referral Integration setup? If so, where can I find information about these differences?
Thank You Page (desktop vs mobile experience)
Hi, Our application is not seeing the thank you page in the desktop (iframe) ux. But in the mobile ux we are seeing the thank you page. Two questions: 1) How do we get the desktop view to show the thank you page? 2) If we customize…
Web Application using in IPad with Esign signing techniques
Hello I am using Esign in my web application and try to run the application on IPad . Via IPad I am trying to sign the Document by Esign Hand written signature Technique but I am not able to click on any of the button appearing on…
E-sign Portal Display Issue
We had over 20 packages in our e-sign portal that display as expired even though the package was already completed. Does anyone know why that is? The technician indicated that the packages were completed and that signers were not…
Changing account logo
Is there any way I can remove account logo. I can replace it by logo-esl.png with logo I want. But I don't want any logo in the signing page. How do I do that Thanks
Package Reviewer
eSignAPIUIdocumentreviewer
I would like to add a reviewer to my package and enforce a signer workflow, but the reviewer doesn't have to sign anything. Anyone know how I would go about setting this up?